Morrisons - Pendle

What has happened to this restaurant? It used to be good. I suspect there have been staff cutbacks. The cafe was nearly empty, yet customers were leaving due to the long wait for food. I don't blame the staff, there just seems to be a shortage of them. The table needed cleaning, there was missing cutlery, and no coffee available. Can Morrisons not see how disorganized it has become? They should consider hiring more staff instead of cutting costs.

They can't even make toast these days. The restaurant used to be great and always had a line. Now it's empty at lunchtime. Cutting staff seems like a false economy.

I waited for 45 minutes for my food, only to be told they were out of jackets, so I had to order a toastie instead. I waited another 30 minutes for that. Not a good experience. I will be going back to Pendle Village Mill instead for better food and quicker service.

Standards have fallen significantly at this cafe, it used to be well run and have ample staff to hand, it seems to be run in a shoestring with invisible staff prices are no longer the bargain they were £2.50 for a small slice of cheesecake (the same cheesecake sold in store at around a fiver) two self serve coffee machines of which only one works at a time AND has a limited choice of beverage because there’s no chocolate in the machine. The coffee machines themselves are dirty with coffee and powdered chocolate residue some of which is Congealed in the folds and crevices of the machine. It is badly run but the staff (when you can find one) are generally friendly and polite. I’m giving one star but only because I can’t leave zero stars.

Called in the cafe for some breakfast before shopping and what a bad decision that turned out to be. Wife is gluten free so practically zero selections for her to start with them decided to get a full English for me, she settled for egg chips and beans. Bacon, overcooked and cold, could have made shoes from it! Egg, greasy and rock hard yolk. Most of the rest was greasy and cold the only warm thing on the plate were the beans. If they had flavour they would have been ok. It's such a shame that Morrisons clearly won't pay for a proper chef but prefer to put out low quality slop. Won't be eating here again for certain if they're going to sacrifice so much for their profits!!!