Chicken Shack - Lincoln Park

Update 12/6/21 Not a lot of places try to follow up with their customers but surprisingly Chicken Shack did and I felt that was nice to mention. Stopped at this place again and I could tell I received a way better service this time. ——————————————— This place used to be better. We ordered one chicken tenders meal reg (9.99) and a chicken shack (3.49) and they charged us 18.75 while our total should’ve been 13.48!! We were in hurry so we didn’t pay attention until we checked the receipt later. They did not put any types of sauce with our chicken and they took almost 35 minutes to make only one meal!!!!!! This is so unacceptable. I don’t think I ever go there again.

I got a pepperoni extra most bestest made fresh from the Little Cesar's that's inside. The pizza was good, now the Chicken Shack's food on the other hand is plain and flavorless. I know plain and flavorless same thing right? I just wanted to convey how plain the food is.

I wish I could give a zero star because ordered food through drive through and waited over 30 minutes before I finally gave up and went inside and got a refund where the workers seemed like they couldn’t be botheeed by it they all were goofing around on there phones not working while there were five other people in lobby waiting it’s a shame because all of this I will never be back to chicken shack and I will be telling everyone I know to not go to this chicken shack I will be contacting corporate to tell them they need to do something about this store it’sPitiful how the store is ran

Very friendly staff, nice atmosphere but the food was horrible. Greasy potatoes, bland chicken. Never again.Food: 1/5

The service at this location is the worst I have ever had at any restaurant. There is no sense of urgency to get customers in and out. The lack of management there is horrendous. I was told 15 mins for my order when I placed my order over the phon. I arrived in 20 mins. My order should have been ready. When I finally got to the drive thru window after the 10 mins waiting in the drive through line, I was told the pizza on my order was not ready and to pull up. Thinking ok it should be out in a couple mins. So they proceeded to give me a drink that came with my pizza order. I was never asked what I wanted and was given a pop that we do not drink. I told the guy at the window that I was never asked and I proceeded to tell him what I wanted to drink. He gladly took back and exchanged for the drink I wanted. So I pulled up per his request. I waited approximately another 15 mins and nothing. So I got out of my car to walk in to see what was going on with my order. I told the lady that I have been waiting over 45 mins for my order and was told it would be 15. My pizza was still not done at that time. A couple mins later a guy slowly with no care on the world handed he lady the pizza. The lady slowly with no sense of urgency came with my order and handed it to me. No apology for the wait or offer for anything that she could do. She knew I was not happy but never got a manager. Overall no one at this location cares. I used to go there every week but now i am to the point why drive 20 mins to go there when I can go within 5 mins to Lees chicken with better customer service