Smiths - Dumfries Galloway

We had 6x rooms booked for wedding including the Ash suite paid extra for family and guests fur a wedding the Ash suite there was no hot water for bath and patio doors blowing open and rattling all night. There where still gift left in cupboard from 60th party. We booked 2x dressing gowns and slippers and put on our bill but where not allowed to take them.rang reception said no hot water and attitwas couldn't care less re water or patio doors they also explained not to take dressing gowns as did not belong to hotel.. Reception staff very cold and uncaring it seen they have had your money and not bothered we where a small party for wedding but should be treated as well as a 200 party not looked down on like something they stood in .the ceremony at the gretna Anville was amazing couldn't fault it fool if laughter and fun but also very professional by all concerned even the piper was outstanding the meal was lovely but very very slow booked for2.30 started gone 3 two course took 2houes ..then had to chase staff for clearing tables as everyone was getting bored by the time we got to coffee and shortbread which was extra there was only 6 at the table

We had dinner here the night before we were married. ‘Artisan bread with oils’ came as a shared starter. A massive plate of huge chunks of bread which had been shoved in the oven to warm I presume, but was toasted, hard and dried up. We asked for fresh bread which was not toasted and hard. Same bread came back, pretty stale and crumbly, we didn’t eat it. The oil was horrible and the balsamic vinegar in the oil was the thick balsamic glaze which you squirt on food! My main of roasted beetroots salad would have been ok if it hadn’t been absolutely soaked in horrible olive oil, there was no other dressing other than a squirt of the balsamic glaze again. My partners chicken cesar salad was spoilt by deep fried croutons which tasted of cheap oil and had a horrible smell. We shared chips which I have to say were the worst I’ve ever tasted. We left these, they had a horrible texture like instant potato and stank of the disgusting frying oil. All I can say is that I’m so glad we didn’t choose to have our wedding meal there! The restaurant area is really tired looking too, dirty seats with food stains all over them.

We had a great experience at Smiths for our Wedding dinner, we had to pre order, but they got it all correct and the servings were very generous. My steak was delicious, we had two fussy eaters with us and they ate more than the other 6 people, so it must have been good! Large selection of wine too, so great evening, and friendly staff. The restaurant itself has lovely decor.

We had issues with the EV charging station in the car park and found ourselves stranded as the chargers at the near by services were also not working. The staff at the hotel couldn’t be more helpful. We would definitely use this hotel based purely on the positive and helpful attitude of the staff. Thank you for your help

My husband and I got married at the blacksmith shop this week and stayed at this hotel with our wedding guests. We would never recommend this place to anyone looking to get married. We have come away disgusted with the way we was treated on our wedding day by certain staff members. The rudest person of them all was a lady called Alice who worked in the restaurant. She made me cry on my own wedding day with how she kept trying to start arguments from the moment we arrived for our wedding meal. She kept prodding us with sarcastic remarks all the time was constantly watching us to try and make an issue over literally anything. She was absolutely vile with the way she thought she could talk to us. The woman even got a tape measure out on our wedding day for social distancing on tables (long story short: mine and the grooms table was so far away from our guests we had to shout to the tables it was a joke they went past the 2M ruling!!! So we moved our table slightly closer to our guests so we could actually hear them and she then had the cheek to get a tape measure out UNBELIEVABLE. This is not how to treat guests especially on their wedding day!! There is a way to speak to people and it certainly wasn’t this!! We then complained about her to another member of staff and it was a pack mentality in this hotel and she was allowed to talk to people however she wanted. I just wanted to add that other wedding parties in the restaurant was getting away with singing, standing up and mingling, music on their phone speakers but nope... this woman had it in for us all night. I think she took good pleasure out of getting an argument out of myself and my guests. Will never be coming back here. Just so grateful we had lovely friends and family there who made the day lovely for us otherwise this would of been a hell hole.