Popeyes Louisiana Kitchen - Zachary

Went inside 2 different times with ordering on the app previously and both times I had to wait 30 minutes plus to get my food it’s ridiculous they only care about the drive through and not the people inside also I ordered a large RED BEAN AND RICE and both of the times these lower intelligent beings gave me a mashed potato get the orders right!

It is always such a long wait and the employees don’t make it no better with their attitudes. They have to do better

Drive thru was long but my food was hot and fresh so it was worth the wait. The guy at the drive thru was very nice.

I made an order a 5:36pm leaving my college campus. My order should’ve been ready at 5:55pm. By the time I got there, I saw several other people waiting on their orders. There is a young boy at the front counter who barely even helped anyone. All he did was walk to the front register for two seconds and leave for another 10 minutes and do the same thing repeatedly. Here I am, waiting for my order, losing patience. I wasn’t even the only one frustrated but several other people were. Those people complained on the phone to their relatives while another woman hadn’t even been given the chance to order. My mom called me twice during that whole thing. When she called me, 42 minutes had gone by total when added together. Then, when the incompetent boy finally noticed me, MY ORDER WAS NOT EVEN MADE YET. By now, an entire hour has gone by. They finally gave me my order only for the chicken to not even taste right. The chicken was soggy and over seasoned and the ranch tasted expired. If I could give this place zero stars, I would. That but should not be at the front counter of all he is going to do is walk away constantly for 10 minutes at a time and only come back for two seconds. If you can’t handle an app for customers to order from, then DONT HAVE THE APP. I should not have been waiting over an hour for my order when I ordered it 15 minutes ahead of time. This is definitely the worst Popeyes ever. Even when my family tried to order all dark meat, they gave us all white meat. They do it every time. I would not recommend this Popeyes at all to anyone who is reading this. The woman in front of me who had been there longer has every right to be angry. Especially when that same boy took her order and left only to come back 12 minutes later and say they were waiting for her order. Excuse me, shouldn’t the chicken already be made? What bothers me is how people order online and get no acknowledgement while the drive thru is more prioritized yet those people in the drive thru get the exact same treatment. These employees don’t care about their customers. The neglect them. That same woman was fed up and ended up demanding a refund which was rightfully owed. If you want advice to anyone watching, don’t waste your time at this pathetic excuse of a restaurant.

This location takes too long to prepare food. Seems like the manager needs to hire more people.