Gong Cha - Wynyard Quarter New Zealand

This was one of the earlier Gongcha opened in Auckland a well known Bubble Tea chain store. I used to come here often, as the quality is consistent and reasonably priced. Lovely ambience with seatings available in door. Taste: 8/10 Presentation: 6/10 Service: 8.5/10 Ambience: 8.5/10 Value for money: 8/10 $6.5 per person

As always, the bubble tea was very good. Mostly filled with high school students (maybe because we went around 3pm) but otherwise enjoyed the drinks!

One of the best places to get a milk tea! It’s also one of the more economical places to buy bubble tea, and has a good loyalty scheme! I tend to opt for the milk tea with pudding and pearls, with 30% sugar and 30% ice! Really good service here but can be a bit busy at times! Avoid the hours just after school gets out.

Been to this place on 04/10/2019 at 9:30 pm, we have been terribly served, every single word we said they made joke of and laughed, I had 10 orders and been looked after so terrible. Not friendly service, not welcoming I’m running two cafes and as an owner I feel sorry for the owner of this business, poor service.

Really really really bad customer service. We came on the 4th Sep 2019 at 7:30pm and got served by Michael. The first time, when I was making my eftpos payment, he put a stamp on my loyalty card and asked me if I want to use my bottle as I brought my own. I said YES. Unfortunately, the eftpos machine was down. He didn 't even tell me about it and wait until I inserted the card, put in the pin number and got declined, then he nicely said that the machine was broken the whole day. Ok, so I looked for an ATM machine nearby, walked there under the rain to take some cash out. The second time I came back, 10mins later, I made my order again with another girl working with him on this shift. He kindly reminded the girl that he already put a stamp on just then and asked her not to put another one again. Ok, good job, that 's fair enough. When I was ordering with the girl and successfully made my payment by that same eftpos machine (It was amazingly working well 10mins later after I walked the whole way to take my cash out), then he actively prepared my order without asking me if I wanted to use my own bottle (eventhough I put my bottle on the table in front of them and he already knew about it 10mins before, trust me he 's still young enough to remember my face at that time), then I got my order in their plastic cup. After I asked them why they didn 't use my bottle, well, NOT A SINGLE SORRY, they offered to open the plastic cup and move the drink to my bottle. What 's the point of doing so? Wasting another plastic cup? Well, after all it 's not a good experience that night and we didn 't enjoy our drink much (btw 50% sugar seemed to be 75% and more). Won 't come back to this franchise again. To the manager, please look after your staffs and train them common sense.