Chicken Express - White Settlement

Great staff evey time I come. One day it was cold and rainy and the cashier lady offered me a space heater because I work outside. Nothing but pleasant experiences here!

Very poor customer service but the food is so good.

Why you be open for 3 additional hours and not be aware you are running low or completely out of apple pies. It's as if know one is paying attention..Additionally; my family and I have been eating at this location for 8 years now. What is going on with the chicken? It is awful now. It tastes like eating a mouthful of salt. We now have no place in our neighborhood to get chicken. The restraunt looks disgusting. The shift mgr or manager was talking to the employee that was helping me a out work schedules in the middle of everything. Why do the employees manager included look so unkempt and unprofessionally dressed. This is the worst location. 6-23-23 I only live less than 5min away and my chicken was ice cold when I got home. The girl that worked there also didn't tell me as per normal if they were even ready or not. I was charged and then found out afterwards. I wouldn't have stayed had I known that. 10-3-23 I decided to go in this time because the drive thru takes forever. Well it's only 50% faster. 3 girls wearing drive thru headsets. 1 literallt sitting around talking, one at the window, 1 texting on her phone 5 times, 1 guy cooking with no hair or beard net, 1 man in the back swatting flies with an actual fly swatter. There was one guy who was very focused and stayed productive. One girl working in a very scattered way. The entire staff isn't stream lined. There is 0 organization. The guy with the beard kept trying to be funny and make eye contact with me for validation he was hilarious. I spent $50 again on 20 tender again. I watched them poor the gravy out of a bucket into the steam table. That looked disgusting No one seems to be in charge. Looks like teenagers and convicts run the joint on gravy and biscuit wheels. Good Lord when will the owner ever fix all things broken in terms of service and procedures. There's no professionalism in this location at all. No one is mean. Just an extreme lack of training.

It's chicken took longer than normal but they made it right. This trip was better. A little slow but they were training a new person. Food was hot and employees were nice. Ok so Sunday at 1:00 pm we go to get some chicken and when we order we are told it will be 25 minutes. I don't understand how you can be out of chicken on a Sunday afternoon before a dallas game. Makes no sense to me unless you had been slammed but the parking lot was empty and only 1 car in front of us in line. Not sure if it's staffing or management but they seem to have a lot of problems at this location.

Slow but good food and friendly people. Lots of people just standing around. Update- 5/23/23 so slow, we waited 30 mins in the drive thru