Macdonalds - South Tyneside

The restaurant was clean and organized. It took some time to get our food, but it was busy. The worst part was that my burger had cheese on it, even though I had requested no cheese, and it was clearly marked on the order. Thankfully, my husband always comes to the rescue. Hopefully, they will be more careful in the future.

The service at this restaurant is top-notch and the food is delicious. However, at times it falls short of the standards of a McDonald's. The fries can be greasy and the burgers have less sauce than other places. Despite these shortcomings, overall it was a good experience.

How can you miss an entire meal off an order for delivery? They managed to this twice now. So you have to order the meal separately and wait for it to be delivered. Food is often cold when delivered, fries half full and drinks cups were empty on one occasion. Staff are absolutely useless compared to other macdonalds I’ve been to, such a shame.

Absolutely chronic place. Never gets an order correct. Misses allsorts and jumbles everything up. Have these people had no training. What a waste of 35 quid. Still cold even though I went in and ordered to takeaway. What a shambles, Never again

Ordered for collection, half the food was missing. Spoke to manager on the phone who asked for me to come back and would give us the missing items (fries). Got there and issued with the fries. As I had not ate my meal (chicken nuggets) due to fact I had been in the car back and forth to McDonald's for their error I asked if I could get fresh nuggets. The managers response to this was for me to further drive home then back with the nuggets and she will replace them. So now I'm sat here after 40 mins in the car with stone cold nuggets but at least the chips are warm.