KFC - Orillia

The chicken was excellent. It came out hot and they didn't forget anything.

The chicken is still delicious, but it's disappointing that the portion sizes of fries, salads, gravy, and chicken have gotten significantly smaller. Additionally, the prices have gone up.

The big crunch box is supposed to come with a drumstick. The last 2 times Ive ordered it, it came with a thigh. A thigh is not a drumstick, you cant just replace things and expect people to be ok with it.

The BONELESS BOX was excellent, but the GO BUCKET POPCORN CHICKEN did not live up to expectations. It was mostly fries with only a few pieces of popcorn chicken on top, making it not worth the price.

We went to the KFC on Atherley in Orillia on Tuesday afternoon around 4 pm. First of alp, we were surprised that the drive through was closed, just a little inconvenience, or so we thought. We went inside, placed our order, only to wait over 45 minutes! To be fair, there were some other customers inside, and it appeared that everything was running smoothly, BUT, that was not the case... & as there were only 2 employees working, orders were getting mixed up! As I was standing at the counter, with a bag of KFC in front of me, attempting to verify my order, a woman behind me just grabbed the bag, (which it turned out to be our order) and walked out, leaving us with the wrong order again!) Not only was I fuming at the long wait & mix up in orders, the audacity of that lady who grabbed our order left me speechless! If they were short staffed, the manager should have brought in more part time staff, or the franchise owner should have been called in...or our meal should have been given to us for free. Not about to go back to this location again.