Panera Bread - Oakville

Duplicate transaction. Poor approach. I ordered the Capreese melt with chips and a cookie croissant. After paying, I receive my baked goods and proceed to wait. The front desk clerk comes back to me and says the transaction didn 't complete. I pulled out my banking app and seen the charge was still there. I showed her the charge is showing on my transactions with no reversal of the charge, so I asked for a cancellation/incomplete transaction receipt. They could not produce it. I was then introduced to a 'Manager ' named Jenna. I wish she was a bit more understanding rather than stand offish, unlike her staff who were pleasant and understanding of the circumstances. Jenna refused to acknowledge that what my transaction records were showing are accurate. She suggested I pay for again and come back for a refund if the original charge goes through. I asked for a formal note with her name and position to ensure I have something tangible to start the conversation at a later date. She scoffed and hand wrote a note on some roll paper. I asked for something more official with her name position and signature.After paying a second time, she came back with a typed letter with only her first name and no mention she was a manager. She then said she doesn 't need to give me anything.If Jenna was actually a manager, I don 't know what she 's managing because she 's certainly not managing communication, expectations or the customer experience, let alone her own attitude.I 'm not one to chase 20 some odd dollars, but holy hell could this have been handled with more tact.I 'll be disputing the transaction with my credit card company as a fraudulent transaction once the charge is posted

The food at this restaurant is excellent and the kitchen staff is efficient. However, the person who took our order seemed to be unfamiliar with the menu and had a bad attitude. We have been to other Paneras before, but this one had employees with early morning attitude issues. I believe it's the manager's responsibility to hire better staff for taking orders. Luckily, the person we encountered did not have to cook the food. Their name was Zen or Zia, or something similar. We will return to this store once they retire. Despite this, we appreciate the hard-working staff and thank them for their efforts.

The customer service at this restaurant is terrible, the workers do not seem to care. When my food was ready, they did not notify me or bring it to me until the soup had gotten cold. Additionally, the soup bowl was only half filled.

I used to love Panera for a quick lunch, but over the years the quality has declined. On my last visit, I noticed they changed their baguettes from crispy French ones to buns that were tasteless and resembled wonder bread. The salads are the best option now, but I would stay away from the sandwiches and soups, which are oily and not very flavorful.

Nice place to have breakfast or dinner, or study. However, the music is too loud, I asked the staff to turn it down and they did, but today the guy said ‘we can’t change the volume because it’s done off site’ which is very weird, is this a lack of knowledge or what exactly!? This very loud music is very disturbing to even eat or sit there for a couple minutes.Not accommodating at all!!