Burger King - Newcastle upon Tyne

Service: Dine in Meal type: Breakfast Price per person: £1–10 Food: 2 Service: 4 Atmosphere: 3

Subject: Disappointing Experience at Burger King Dear Burger King Customer Service, I am writing to express my extreme disappointment and frustration with my recent visit to one of your Burger King locations. I have always been a loyal customer and have enjoyed my meals in the past, but this particular experience has left me greatly dissatisfied. Firstly, upon ordering a fizzy drink, I was shocked to find that there was no gas in the beverage, resulting in a flat and unsatisfactory drink. This lack of carbonation greatly diminished my enjoyment of the meal and left me feeling disappointed. Furthermore, I specifically requested no pickles on my burger, but unfortunately, my order was prepared incorrectly, and pickles were included. As a customer, I expect my preferences to be respected and accurately fulfilled. Such a simple request should not be overlooked, and it is disheartening to receive a meal that does not meet my specifications. To compound my disappointment, I was also disappointed to find out that there were no hot drinks available during my visit. Whether it was due to a temporary issue or a lack of inventory, it is unacceptable for a fast-food establishment to be unable to provide a basic beverage option like hot drinks. This inconvenience greatly diminished my overall experience at Burger King. Additionally, I must bring your attention to the unsatisfactory cleanliness of the restaurant. The place and floors were visibly dirty, giving off an impression of neglect and poor hygiene. It is disconcerting to witness such a lack of cleanliness in a dining establishment, as it not only affects the dining experience but also raises concerns about food safety and hygiene standards. I sincerely hope that you take my feedback seriously and address these issues promptly. As a loyal customer, I believe it is crucial to maintain the quality and standards that Burger King is known for. I urge you to investigate the root causes behind these problems and take appropriate measures to prevent them from recurring in the future. While I understand that mistakes can happen, it is essential for Burger King to uphold its reputation for quality, accuracy, and cleanliness. I hope that my feedback will be taken into account, and improvements will be made to ensure a more enjoyable and satisfactory experience for future customers. Thank you for your attention to this matter. I trust that you will take the necessary steps to rectify these issues, and I look forward to a more positive experience at Burger King in the future. Service: Dine in Meal type: Dinner Price per person: £10–20 Food: 1 Service: 1 Atmosphere: 1 Recommended dishes: French Fries, Whopper

Anish gave us excellent service and was very polite Service: Dine in Meal type: Lunch Price per person: £1–10 Food: 5 Service: 5 Atmosphere: 5

Anish was incredibly helpful and polite. Service: Dine-in Meal Type: Lunch Price per Person: £10–20 Food: 5 Service: 5 Atmosphere: 5

Meal type: Lunch Food: 3 Service: 1 Atmosphere: 1