Rosa Et Al - Mmotwaneng

This place is surprisingly average. The service is very weird, and everything takes ages to happen from getting a menu, to getting a drink, etc so much so, you feel like you’re bothering the staff just by being there. Went in for brunch on a weekday and all I can say is that I wasn’t impressed. The food is ok, but nothing special and way too expensive for what is served, the place is cute but cold, which makes it uncomfortable. The beautiful photos of the food are just misleading. Not going back.

We went with a friend for lunch during the week. We were the only one there at this time. Unfortunately what happened really disappointed me. We ordered sandwich with cod fish that supposed to be dairy free. It ws important to me as I can not eat dairy. When we get our order I noticed it has a creamy/yogurt sauce. I've asked waitress about it and she confirmed that it has yogurt sauce on it and went to check with the kitchen. She said that it is on the menu. When I asked to check it once again, because I remembered it didn't, she tried to convince me I'm wrong. Finally it turns out I'm right, and it was indicated as a DF- dairy free. I've asked if she can get me what it is really on the menu with a horseradish sauce and I had wait more 15 minutes while my friend was already having her lunch she didn't offer me anything for their mistake as I had to wait while watching my friend eating ! So unprofessional . When I finally get it was missing some ingredient that was marked in the description in the menu. Anyway I've finished and I said in the end that I'm disappointed, waitress was just saying excuses that there is a new person in the kitchen which shouldn't be my problem . Food is tasty but a bit overpriced, they even charging for a tap water 3 €! . We did ordered a dessert which was basic. Didn't get any discount or even offered a coffee or something, for what happened in the begging. I believe they can do better, because this place has potential.

Visited maybe 8 years ago, had good memories so returned just to be disappointed. Then I find the management/owner's passive aggressive comments on all the review they don't like lol they think it's your problem if they find something wrong, and can't take any constructive feedback seriously. And this lack of hospitality and regarding customers as just shows from your visit. Shame because the property itself if still beautiful. One particular frustrating incident that happened to me was that I'd booked a reservation with breakfast included (said on the my reservation confirmation email etc. but they argued that it's not. So I showed them my reservation confirmation, but they wanted ME to call the booking website to call them. In normal circumstances, if I can prove them and show them the condition on my reservation they would either 1. just let me have my breakfast since that's what I've booked 2. call the website themselves and figure it out. But instead they wanted the guest to do the work for them. Unbelievable.

Really good brunch, attentive staff and great jazz music playing Best coffee I’ve had in Porto as well

Warning: If you’re looking to stay at Rosa Et Al, note that the “Loft” room that’s listed on their website Townhouse room booking flow is NOT at all part of the Townhouse it’s an entirely separate thing, in an entirely different part of town, in a random building above an all you can eat sushi restaurant. We were quite surprised disappointed to discover this upon arrival considering the website and all of the confirmation emails are about the Townhouse its amenities. When we mentioned this to the owners, they showed little empathy and insisted that this is “clear” on their site. Looking back, it’s true that this is written in small detail text, but the way the Loft room is presented in this context is extremely misleading. That apartment really should be marketed as it’s own separate thing. Overall, we felt very little hospitality here and will not be returning.