Karahi Lounge - Kirklees

We have eaten at the restaurant several times and always had a nice experience hence why we booked a table for a special occasion on Tuesday 3rd October for 7pm. We took a taxi to the restaurant to find out that it was closed with no notice outside to explain why. As this was the case we had to to take the taxi home without actually eating at the restaurant and we were obviously concerned and frustrated why the restaurant hadn’t called us to notify us that the restaurant wasn’t opening. When I called the restaurant the next day the waiter on the phone explained that the restaurant hadn’t opened due to a family issue. I explained to say that whilst our thoughts and prayers go out to the family the fact remained that we had spent wasted time, money and effort on making it to and from the restaurant that evening and the waiter seemed to show no empathy for this and didn’t offer anything by way of apology for either not getting in touch with us that evening or the day after to apologise for the lack of contact. I am not sure how many other tables may have been affected but surely as a restaurant that prides itself on good customer service the customers that had booked should have been notified at some point prior to the evening or the day after. As there was a lack of remorse shown by the waiter and no compensation offered we will not be coming back to the restaurant again which is a shame because on previous visits we’d enjoyed the food and the service. I strongly recommend the restaurant management learn from this experience and not make the same mistake again in order not to lose valuable repeat customers!

Great food the chicken liver's where to die for and the nawabi was delicious the wonderful lady even gave me extra chocolate!

Really substandard curries, chicken was with no flavour, sauce was the same flavour as the lamb curry which most Indian restaurants do which I hate, neither of us ate it. Best thing about the place is they allow you to bring your own drinks.

This restaurant is great for choice of food and very friendly efficient service. We had another family celebration for 20 of us. The food was outstanding and the service is second to none. Tip if you are a large group, it helps is you can pre order the food to keep wait times down.

Rang to order food just now and was told £18.50 the same food cost £16.50 on just eat including their fees. Should be cheaper to order direct rather than secondary apps.