Formaggio Grill - Kailua

They were not in formaggio since before covid and wanted to give them another try. there were four of us and we were greeted with a smile. we decided to wait for another table and tried to get drinks at the bar and waited for more than 10-12 minutes with hardly one node from the bartender. mike was our server and very friendly, but his service was missing. no refilling on water and had to go down to drink another. Eat and wein were good, but the prices were a bit difficult to justify! inflation is real at formaggio! it has a fun, hip vibe, the personal is super friendly and great music, so check it out and see what they think!

It was kind of hard to talk/listen, but still loved the ambiente, eat and music!

We all had steak at our table. the scampi were a bit muddy and we had ordered rib eye, but they looked more like filet mignon. the meat was very tender and three of the four steaks were cooked properly. the meat had no taste. we are from alberta canada and we love our bark meat. I found this place to be a bit contradicted. they try to be price and an upscale restaurant, but the ambiente screamed lounge. the service was fast, we arrived before our reservation at silvester and sat immediately. all the employees said thank you for being away. I wouldn't be back here, but not for a nice meal. this would be a place where I would fall into a casual eating after a day on the beach.

After initial snafu my fault we were seated and treated very well, and enjoyed our dinner.

My apology for having to write a poor review but it was really a bad experience. I wouldn 't be surprise if others took the time to write a review as well. We and other patrons waited over 1.5 hours for our appetizers to arrive and it was cold when it came. The main entrees for 4 people took another 30-45 minutes for 2 entrees and the remaining 2 entrees another 20 minutes. The 1st two entrees were steak orders, which 1 was a different steak (New York but we ordered Ribeye), but the server said it was a deal cause they added prawns. These entrees were from another table but the patrons had walked out!!!! Both steak entrees came with cold french fries despite it should have been mashed potatoes. They didn 't even have rice. Then, the last 2 entrees didn 't have any starch because they ran out!!! Oh and they ran out of ice tea , so we had to wait a while for a new brew. The new owner was walking around the restaurant instead of directing traffic in the kitchen and getting orders organized. We saw about 4 tables of patrons just walk out, which we should have as well instead of paying for a $225.00 experience!!! They should have comped our entire meal, but they only excluded 1 appetizer 1 soup! It would have been too late to go to another restaurant in Kailua on Christmas Day. I think Chef Gordan Ramsey would have shut down the restaurant that evening.