Sweet Frog - Henrico

I hadn't realized until this moment that I hit the 3 star rather than the 4 star. The reason for my 4 star rating is simply because of the lack of staff at the time of my visit. This seemed to add stress to the employee who was there which certainly showed. The dessert was delicious and the topping we're aplenty but the staffing at that time left a little to be desired. I appreciate the owner offering to make it better but will be back regardless of a discounted treat or not. The frozen yogurt is awesome and that's why I shop at this store.

Good store. Always clean and organized and they have a good selection of yogurt. One thing that really bothers me is the tip jar at the cash register. Tipping is meant for people who do work for you like a waitress, a bellhop, or even a cab driver. They get a tip because in some way they provided a service to you. The people at Sweet frog in no way provide a service to you. They keep the items organized and clean, that's not helping, that's their job. They cash you out at the end again it's their job. Do you tip the cashier at the grocery store for ringing up your it me? Remove the tip jar.

Store was closed yesterday at lunch but had weatherproof metal tables and a few chairs on sidewalk out front. Was sitting at one of the tables waiting for food from next door and a lady working inside actually came out and told us we couldn't sit there. Incredible being that they weren't even open. Asked us and another gentlemen sitting at the other table to leave. Still can't even get my head around that one.

They ran out of lids, so I had to use their saran wrap from a dirty box. Almost changed my mind. Then they turned the machine around so I could Sign, and it forced me to give the cashier a tip!! What about a discount for no lid?

Best SWEET FROG EVER Chole is AWESOME She Has the Best Customer Service I Have seen Since the Pandemic lol She greeted me in and out the door and my two little boys loved her !!! It was My oldest Birthday : the establishment was very clean and my kids loved their frozen yogurt . Thank you Sooo much Chole for making our experience GREAT : !!