Wienerschnitzel - Harbor Hills

Broken restrooms, overpriced, and no napkins in the bag.

My friend and I arrived at 4:30 yesterday 10/7 in the dining room. The restaurant is dirty. The employee didn’t look like he worked there. He told our order then went to the bathroom knocking on the door for the other employee to come out. He then proceeds to make our food. No gloves his fingernails and hand’s didn’t look clean. We had paid for our food but the place creeped us out and we left. Whoever owns this franchise needs to clean it up and make it professional

I went here for some food I’m a 4month pregnant woman deathly and highly allergic to peanuts, I ordered a sprite, chilli cheese fries, and a Oreo freeze. My receipt clearly states that. However I get to the window and (41 Hortenci) hands me a lemonade and a Reese’s peanut butter feeze. I tasted the drink and let her know I ordered sprite then I smelled a peanut aroma and noticed it was coming from the freeze I told her I asked for Oreo and I’m allergic to peanuts. She took it back, I’m thinking she’s fixing me a complete new one since she now knows I’m allergic instead I go home to eat a spoon of the freeze to find out that she mixed the peanut and just put the Oreos on top. I spent the whole night in the hospital fearful of my life and the life of my child. Hortenci should be fired and not working there, I could have died.

The food. not what it use to be. I go in and they have advertising for lemonade all over the place. I order the lemonade. They give me a cup to serve myself, to which there is no Lemonade. I ask the team member where do I get the Lemonade to which he tells me that is a different kind and there is an extra charge. If you have signs all over the place and a person orders a Lemonade; dont you think you would want to get them the right drink. Point being they are clueless. go to a different location

Quit, Great customer serviceKid-friendliness: Very nice respectful had kids 7 and under and they were pretty round up but settle after the food came