Secreto, México

We enjoyed staying at Suenos Tulum so much! The service was excellent and the friendly staff made our holiday so much easier. And do try the hotel's restaurant for drinks, lunch and dinner it is only for hotel guests! We enjoyed drinking margaritas and watching the sea! We enjoyed eating tasty burgers by the beach! And it was a perfect place to have a dinner after a busy day at the Maya ruins (compared to many restaurants within walking distance the hotels restaurant is a safe haven!

My husband and I were in Tulum for our first time during the first week of April 2023. We were a bit concerned about rumors of partying and overly-touristy as we like more relaxed, peaceful vibes, but decided to give it a try. We were pleasantly surprised. I think we got lucky because the majority of spring breakers were gone by then. We also lucked out with a great hotel find. Suenos was tranquil; the grounds were manicured and zen-like. You can tell that they put a lot of thought and love into it. The staff were friendly and helpful. They were communicative via email and WhatsApp prior to and during the visit. The food was good and generous, like home cooking. Breakfast was complimentary; we ate lunch there while relaxing on the beach a couple times (the guac was a standout! and we had dinner there on our last night. In our opinion, they have the best beachfront area of all the hotels (we walked the beach and saw the other hotels . There are plenty of chairs and shade, including hammocks/beds, so you can enjoy the beach while not being in direct sun, if that’s your preference. Their beachfront and restaurant are available only to guests unlike many other places which open it to the public. There is also a decent sized plunge pool which most hotels don’t have. It was quite windy and wavy when we were there, but we loved it as it provided white noise and a needed breeze. Apparently, the intensity of the waves and wind vary by season and are unpredictable due to climate change. The AC was cold and sufficient at night but it is powered off in the day. Usually, it turned on around 6pm and off around 8:30am. Luckily, we ate dinner a little late so we were showering and getting ready around the time it turned on. We also opened the door to our balcony and a nice breeze came through (even better if we opened the front door -we were on the 2nd floor so it was very private . The view was beautiful – so close to the water. If they could find a way to keep the AC on longer (a little later in the morning and earlier in the evening , it would make it more pleasant for getting ready or if you needed to take a nap in the day (which we never did but we came in to change clothes and it was very warm . It’s not a deal breaker as many hotels have this issue. (But there are some hotels that have the AC available all day. A little more time would be ideal. The bed was very comfortable. They had filtered water available in the room and replenished it each day. I am sensitive to fragrances so asked to avoid that in our room which they did. Apparently, they do add perfume to the towels and the sign hanging on the door, so if that bothers you, let them know. (I personally think it is unnecessary. The yoga was not available when I was there which was disappointing at first (I think their teacher was away? but there are other places around for that, so it worked out. I walked to Sanara which has a great yoga spot in my opinion as the studio is right on the beach (I wouldn’t want to stay there – just go for yoga . I would definitely come back and stay at Suenos and I highly recommend it if you are avoiding the party-scene! (I will also note that we were not bothered by hotel noises on either side as both seemed to be vacant and under construction/in limbo. Not sure what to expect in the future as those projects evolve but it’s worth asking.

Maravillosa experiencia, hermoso lugar!

Amazing i reconmend Suenos Tulum. So good service good food good cleaners staff was so nice i recommend Suenos Tulum i would go there another time but only if we go to Suenos Tulumour family was 5 persons. Best vacation i've ever had. Our room was so big, so nice. The location wasn't so nice 2 hour drive it is not so bad but could have been closer closer to the airport. There is two dogs Lobo and Chapo Lobo was so nice to us it is a k9 dog. Chapo is a chihuahua and he didn't like us but he liked the beef and so did Lobo.The beach was so clean

We truly had a wonderful stay at Suenos Tulum. It's located in the hotel zone/beach area (middle/south with a lot of great restaurants, shops etc. around (walking distance . In case you need a taxi, you will easily find one as well. The hotel area is a real oasis. You get the jungle vibes the second you enter it. Everything is lovely designed and planted. It is quiet and has something mystical about it. You'll find plenty of places to retreat and relax, whether it's by the fire pit in the evening, on the rooftop terrace at sunset, or of course on the beautiful beach. What surprised us the most was the quietness in the whole hotel area. While elsewhere the guests have to fight over the best places/loungers, here you have the feeling of having arrived alone in paradise, as the area is large enough for all guests and that is certainly a great advantage of the hotel. I would also like to highlight the friendly staff, from the reception to the chef and the bar staff. The food including breakfast and the drinks were delicious and the staff was very helpful with everything, also with organizing trips (for example to Sian Ka'an . You could order food and drinks throughout the day and everything was prepared very lovingly (we especially liked the tuna salad . When we had to leave early in the morning for an excursion, we were offered to prepare breakfast before the official time, which we appreciated very much. And we loved the breakfast spot overlooking the sea... I can give one tip: We first booked the Beach Suite (ground floor but switched after the first night and it was honestly a game changer. The Junior Suite on the first floor was bright and friendly with large windows through which you can see palm trees and from the balcony you had pool view and I would always book the Junior/Master Suite again. Thank you for the wonderful stay Suenos Tulum, we definitely want to come back :