Mcdonalds Restaurants

Two lanes for ordering but the counter staff only seem to be taking orders from one, like is a game they play to keep themselves entertained and distracted from the fact they work in McDonald’s. It shouldn’t be this hard to order a coffee, it’s not even busy. I could have written this as the third car on the right lane is served while I wait for acknowledgement that I’m here instead of wondering if the camera is broken or I missed a lane closed sign (I didn’t) I gave up as the fourth car pulled in and the order boy confirmed I didn’t have an invisible car and I could have a coffee Burton on Trent McDonald’s is legendary for getting your order wrong but they’re usually quick to take the money so imagine my surprise

We ordered take away, they always get the order wrong always missing items , ie part of a meal or dips or both. You actually call them to get it sorted and they tell you there is nothing they can do “you have to contact Uber” . When you do they just say sorry!!! NOT GOOD ENOUGH REALLY!!

Stopped off at this McDonalds on Centrum east retail park for refreshments during a business trip on Saturday 29th of April 2023. I don't normally write reviews about fast food outlets but i felt this one deserved a mention. I was pleasantly surprised by how polite and attentive the staff were, although very young you could tell they had been well trained in customer service skills, service was fast and efficient and the food was piping hot to which i have not experience from many other of these franchise outlets for a long time. Keep up the good work.....Da Da Da Da Dah.....I'm loving it!

The service at this McDonald's is terrible. I can't believe that the senior management allows such a blatant disregard for basic customer satisfaction. In my opinion, there is a clear lack of customer service training and a disconnect among the disinterested staff. This was not an isolated incident; it took 30 minutes to receive our food from the Drive Through on a Friday evening, and the line of cars within the restaurant's parking lot was extremely long. Not one staff member apologized for the slow service, and to make matters worse, our order was incorrect. Overall, it was a complete disaster.

Unbelievably poor customer service. Beggars belief. Sat waiting behind a car for 6 minutes. Car behind was beeping. Got to order point and no response. I actually thought the place must be shut. THEN AND YOU CAN'T WRITE IT. The girl on order desk started having a go at me for not waiting. Attitude stunk. Instead of just taking order she started having a go at me as if it was my fault. How can McDonalds have people like this in customer facing role. Avoid Branston McDonalds.