Panera Bread - Charlotte

The staff was really kind. The food was terrible. This was my sandwich. I ordered the the chipotle chicken avocado sandwich without avocado. I paid for extra cheese and extra sauce. It seems to have neither, or any of the other ingredients listed. I also ordered plain Mac and cheese and got cold Mac and cheese with veggies in it. No thanks. Sad when the best part of a $20 meal is the Dr. Pepper.

Everyone that I came in contact with was super friendly and the food was on point! The service that KC provided was memorable and I’ll definitely be back to this location. I got the broccoli cheddar soup in a bread bowl, great quality and consistent to other locations I’ve been to. Thank you!

Panera's food is always delicious that's why after a long hard day you pop in for a hot bowl of soup with the baguette. Yesterday was odd because Panera was not taking any cash at all. It just so happened that cash was all I had in my budget for food. I ended up having to go to PetSmart to get change for a $20 bill just so I could eat my dinner. Granted the cashier/server was amazing. News flash Panera, our society has not gone completely cashless, and until they do try to be somewhat accommodating with your customers who carry around cash still. There could be a very good reason why they have those strange green papers in their purses and pockets

I just want to give a huge shout out to the team at Panera in Cotswold for being so kind and thoughtful to my daughter last week. We purchased a smoothie and shortly after we left she dropped most of it on the sidewalk. With her in tears, we walked back to grab another straw and salvage what was remaining. The team caught on to what happened and offered to quickly replace the smoothie. A gesture that was certainly not expected but very much appreciated and one that totally made my 3 yr olds day. We both left with a smile. Thank you again!

I had a very bad experience at this particular Panera Bread and had vowed to myself never to go there again. The.new cashier didn 't know.how to let me order You Pick Two and the manager was busy running the kitchen and wouldn 't come out to sort it out in a timely manner! I later contacted their corporate customer service and got a very empathetic person who apologized and promised to take corrective action. So I 'm changing my rating from 1 to 3 stars.