Five Guys - Charlotte

Great food, but the inflation definitely has a toll on these burgers. $12 for a burger.

We were here often, and the service was okay, eating sat on fry filling for a good 15 minutes waiting, they are very busy, so easy to wait. the food is full and well done.

$16 for this? To say it's not what it used to be is an understatement. I got one burger and fries. I went here specifically because they give you more fries than a normal human could eat, and I was hungry. Sure, it's expensive, but I was ready to eat. This is a joke. We went to Burger 21 the other day and 3 of us couldn't finish the fries, and they are cheaper! These fries alone were over $4. I haven't been to a five guys in a while, and I've definitely learned my lesson. Hopefully this saves someone some money.

A general comment on 5 Guys the franchise…way expensive..waaay average..don’t understand why this place is so popular

WAS WAS WAS a good restaurant, completely different now.New hours open at 12:30 afternoon which is very late for lunch. Door was still locked throughout the day. New customers can't get in unless they are noticed.Especially unhappy with my order. Two different times this happened. Ordered large fries but medium portion instead. Unless you got a new policy where they put less fries than what they normally gave couple of years ago. Because back then, they gave a fair amount for medium and A LOT for large. Not anymore. Nope.Burger was missing toppings. Got a half slice tomato, small piece of lettuce, they forgot to put hot sauce when I did request it in the burger, Fries lost their crispness and mainly soft potatoes. Oh and all this, they raised everything by a dollar more than the original prices a couple years ago. If you're are gonna charge more, aren't you suppose to increase the quantity and quality as well? No? This place went downhill greatly. And unfortunately it's the most convenient spot for me too. I won't be back for a really long time. Sorry.