Baskin-robbins - Aurora

They are constantly closing in front of their listed closing time and have a attitude to it. the third time we tried to go unsuccessful, we told them that they should change their hours on their website and they said it wasn't their problem.

Very bad service. Took 5 minutes for someone to even acknowledge us to take our order. Then after we paid for it they got the order wrong and we didn't realize it until we unpacked it from the bag. Also the cones we got on the side were very stale.

Baskin-Robbins more like robbery. Cherry wasn't good. Refused to give napkins. Limp ice cream. Wish I would've gone to dairy Queen

Last time I checked, places of business were supposed to keep their doors unlocked during scheduled business hours. Apparently the two young men working the night shift at this location decided to lock up early. Pulled up about five minutes before closing to grab some ice cream to take home and was denied entry, even after one of the workers gestured to me that they close at 10, and then took his phone out of his pocket to check the time. (He must not be able to read numbers very well. I'd understand if they had to close up and rush out due to some family emergency or something, but from the lethargic pace they were emptying the donut trays and wiping down the counters, they didn't seem to be in too big of a hurry to punch out and leave. (There was a also a young lady there who seemed to be doing a good deal of work, keeping to herself and working hard. The cleanup process must be absolutely hilarious because there sure was a lot of laughter going on inside with the two guys. Too bad they couldn't take a break from the comedy long enough to serve a customer who showed up during regular business hours. I guess that will be a teaching moment about customer service for my kids when I show up empty-handed and explain why I didn't come home with ice cream. [Uploaded pic of employees and hours posted on door.

RACIST SAM called the police on my daughter after yelling in her face! They make the shakes using some sugar water concoction and we never want that so Sam thinks that we are a problem because we ask them not to add their sugar water concoction. Tonight Sam called the police on my child because she told him not to put it in her shake. We always told him not to but today he decided that she was trouble and because she was trouble she could never come back. Instead of telling her she can never come back, he called the police. Who the hell does that? Who uses a police as a weapon against other people? Oh I know who. Sam does. What reason would he have to do that? That's really the question. I can only conclude that Sam is a racist who will never get my business ever again. When I called Sam tonight he tried to pretend that my daughter asked for extra ice cream that she didn't wanna pay for. False! We asked them not to add as much milk as they do because we don't like them running and we also asked them not to add sugar water to wash shakes. It is not rocket science.