Whataburger - Arlington

I recently visited Whataburger and had a great experience. I ordered a sweet and spicy bacon burger around 1am and was very impressed with the quality of the food. The staff was friendly and attentive, and the cashier and order taker made sure my order was perfect. The cook who made my burger on December 1st at 12:55am did an excellent job, as the burger was delicious. I appreciated the great customer service and I will definitely be returning in the future. Kudos to the staff working that night, they deserve a raise from Whataburger corporation. Thank you for a wonderful dining experience!

I always find the staff at the drive-thru to be friendly every Saturday morning. It's great that I can order anything I want, not just breakfast foods. I'm happy that Whataburger is located in Texas. Their food is delicious!

Disappointing! The service at this restaurant at night is absolutely terrible. My wife and I were the only patrons inside and, despite our order being taken quickly, the service fell apart from there. After waiting 20 minutes for our food, we finally had to ask for help at the counter to receive it. Despite the drive-thru not being busy, our order seemed to be forgotten. Instead of keeping track of our order, our cashier helped herself to some fries and ate them with another employee on break. Eventually, another employee brought out our order with an apology for the wait and a complimentary apple pie. This seems to be a common occurrence during the evening shift at this location, and it appears that management is either lacking or non-existent.

This location has become poor in their overall service. I walked in around 1030. About four cars in drive thur, no one in dining room, and one car in curbside. I go to the bathroom first and it is in bad shape. Tp holder broke, paper all over the floor, andeverything could use a wiping off. As I fill me drink, the lady who took my order delivers food to curbside. I find a sit andhave to go grab a wipe to clean the table with. On my way to getting that wipe, I noticed most of the tables are dirty. In themiddle of cleaning my table the curbside guest walks in because they gave him the wrong food. He saids that he feels he shouldget a refund for having to wait on his food again and having to come in. Cashier grabbed the manager and a minute later themanager was issuing the refund. She asked if the bag of food was trash and the guest replied no this is my food you fix. Themanager stated I thought you wanted a refund. The guest explained that the refund was for the inconvenience. The guest leftand I hear the manager complaining about giving food and a refund. I found that to be odd that she is worried about the cost andmoney when I received a large fry when it should 've been a reg. Just this whole thing was not ideal for food service industryand I know the Whataburger has always been a +1 company. Fix the issue and give a +1 to WOW the guest and hopefully will bringthe guest back. The last thing is the use of the meat press. I thought the press was removed from service many years ago, butsome how my burger was pressed. I have visited this location a lot over the last 5 or 6 years and each time there is more andmore reason for me to stop coming. One day I think I just may. Hope you correct the issues here soon.

The food was fine and the store was clean but it was otherwise a disorganized mess. Didn't seem to be any manager on duty. Shouldn't take 15 minutes to get a burger and fries. No napkins in the dining room and it took quite a while to get someone'sattention so I could get the napkins. Definitely needs more supervision on the floor.