Long Wai - Zuerich

Always very happy. Fine food with super friendly and attentive staff

I am amazed at the very fresh meals. Above all, the vegetables are super fresh and delicious. The fried rice with shrimps was the best I've had so far. Food came express. Communication with the service in English. I like to give 5 stars.

I was comptemplating to write this review or not. As it might affect a restaurant reputation and affect a business. Finally I decided to write because I am writing to caution other visitors. 2 Nov 2022 Long Wai restaurant. Many reviews gave 4-5 stars. In my opinion no star for service. Food wise unable to review. Let me relate my experience. We were there for lunch because of the many positive reviews. We entered the restaurant, a young chinese lady usher us to sit down and distribute the menu. All done without eye contact nor conversation with her. We sat down and after 5 mins, the same lady approached us to have our order. The previous review mentioned the owner was from Hong Kong and able to converse in Cantonese. So I decided to order in Cantonese. The young lady totally ignore my Cantonese order and replied to me in swiss and I had to switch to English to complete my order. Again no eye contact from her during the whole ordering process. She was staring into space. We ordered 1 drink, 1 appetizer and 1 main. She refused my order and said, Lunch time each person must order a full meal (that consists of 1 appetizer, 1 main 1 drink). You cannot order 1 full meal to share with another person. I told her, we cannot finish the food, as it is too much for us and hence we share. She replied rudely with a no and took back the menu immediately. My wife was upset by her unruly behaviour, bad attitude and decided to leave the restaurant. I too got up and left with my wife. I can accept the fact she don’t speak cantonese. However her attitude, her no eye contact, her rudeness and the restaurant unusual lunch time rule to me is totally unacceptable. Owner of the restaurant, a pity I never have the chance to meet you. The experience might reverse if you are there. We both can converse in Cantonese and I am sure you definitely understood ‘hospitality’ better than that young lady. Note: Google does not allow zero star posting. As such I have to select 1 star.

Incredibly clean toilets, great service and the food was great

Food was nothing to shout about. Ordered the spicy wanton in chilli oil among others but all I could taste was the thick wanton skin with very little pork shrimp filling inside them. Also customer service was not good when taking our orders, the owner arrogantly questioned the quantity of our food order! (We had eaten elsewhere much earlier and were not very hungry, but I didn't think we had to justify with an explanation! .