Patisserie Valerie - York

Super expensive, hardly any choice, rude staff. No ice with drinks, a mug of tea , no saucers? Not a good experience in my opinion.

Used a voucher for afternoon tea Menu’s were snatched away upon us producing our voucher, thankfully the drinks we requested were on the said menu. No smiles or friendly greeting from either of the two visible staff. One of which went to bathroom with serving apron on ! Smallest sandwiches in the world! Bread was dry but thankfully fillings were tasty. The layout of this cafe is just bleak and as in un inviting as the staff. The cakes however were incredible! Always 10/10 but sadly we’d only ever order to take away or for an occasion in future.

We we’re given a voucher for afternoon tea so decided to use it at patisserie Valerie in York. The were happy to take the voucher and Chelsea was very keen to make sure we had everything we were entitled to. The service was excellent and nothing too much trouble. The cakes and sandwiches were delicious. Would definitely recommend.

After explaining to the staff member that I am a carer and the person I was ordering for has recently had surgery and has an extremely restricted diet so items could not be exchanged we were shocked the chef had replaced waffles with thick slices of fried bread! This was potentially life threatening to the patient who would have choked to death in minutes of they had attempted to eat it. What chef serves strawberries on fried bread? Especially in light of the clear information we gave. We had to re order 3 times and eventually we were told our item wasn't available. They had already removed about 70% of the meals from the menu and we could not eat what was eventually served as it was so badly cooked. I had to settle for just a drink that the staff member spilled all over my partner. Having worked in the food trade myself I was amazed how incompetent the staff were and how truly awful the food was. We will never use this place again.

I used a groupon voucher for afternoon tea and I have to say the service and food were outstanding. We are connoisseurs of afternoon teas and this one was top-notch, especially considering the price even without the voucher. The waiter who served us was very friendly and welcoming. We were able to choose our hot drinks and have as many as we liked. The cakes were delicious and the sandwiches were as good as any other place we've been to. We were too full to eat the scones, so the waiter kindly wrapped them up and included two jars of jam in the package.