Horsell Fish And Chips - Woking

A disastrous take away which spoiled our friends' evening with them. We have supported this fish bar for years but .... We ordered by phone at 18:05 on a Friday and accepted collection in 15 20 minutes say 18:25. Our take away was finally served at 19:00. Yes it was busy. However we watched customers come in and take away at 18:45, having ordered online at 18:20. Customers who called in at 18:30 were served by 18:50. Nobody in the fish bar was very happy. We won't be going back. Sorry.

This chip shop used to be one of top 3 chip shops within the 5 mile radius. The business has new owners and the chips are now dry and chewy. May be they are not Cooke at the right temperature or have changed the oil. Very rarely have I tasted chips this poor. I hope they improve on this.

Oh dear, since new owners, the chips are now very chewy and lack taste, and the same with the fish, it now lacks any taste. portion sizes are still very good but that's not a lot of good, if you cant eat the food. I don't know if they have changed the oil or just not cooked correctly. The menu is now much bigger, but bigger is not always best. Was the best chippy around, but now poor. Hopefully they learn from their mistakes and get back to being the best.

Consistently excellent fish and chips on every visit crispy and very little grease in the paper when opening up at home

I must say to start that this is our local shop and we use them a lot they are the best in the area. However... Have not been able to contact them via email so am trying here instead... Hi, We love your fish and chips and you know I am a regular customer. However, I must say that we did not enjoy the chips that we had last night. V disappointing. The fish was lovely as usual. The chips were very dark brown, flat and tasted a bit bitter. I remember seeing a note on you door about different potatoes ? but did not read it in full. Could that be the problem? I felt you should know this feedback. Should you consider putting a note on the website about this, so we know when things are back to normal?