Caffe Cream - WIRRAL

I have visited this restaurant for lunch and casual coffee. The food is fantastic and the coffee is also good. There is ample seating available with a view overlooking the Mersey River.

The restaurant usually offers a wide variety of flavors, but because it was close to closing time, there were only a few options available. We felt rushed as they quickly placed chairs around us and seemed to be eager to get everyone out the door.

We recently visited this charming cafe for the second time specifically to try their delicious ice cream. There were plenty of unique flavors to choose from and they all tasted fantastic. If we find ourselves in New Brighton in the future, we will definitely return to this cafe.

I’ve been coming here for years found CC to be very good. However today has been a major disappointment because the service was appalling. When I approached the counter a gentleman was being served with ice cream by a pleasant young redheaded man. Two other staff, a man with a pony tail a young blonde girl were chatting by the Till ignored me. When my turn came I said to him “They’re letting you do all the work hey”, he smiled said “yes”. The only time they actually decided to work was when the queue behind me was 6 deep. Absolutely appalling, I assumed the manager wasn’t In today, if he/she was they need sacking. I won’t bother coming again.

We 've been to Caffe Cream for ice creams many times over the years and have always been satisfied with the quality and variety of products on offer .... until recently, that is. The last three visits have met with many of the more popular flavours having completely sold out. It 's not as if we are visiting towards the end of the day either. I am advised that the ice cream is made on the premises behind the scenes so if this is the case, why aren 't the containers being replenished throughout the day? Also, they need to clear and clean the tables more frequently. We asked for our table to be cleaned and this chap pulled a cloth from his pocket, squirted a bit of cleaning fluid onto the table and half heartedly wiped it over. It was still sticky afterwards. Since Covid, I 've taken to carrying anti bac wipes around with me but it shouldn 't be down to customers to maintain hygiene standards in an establishment that serves food.