Moore's Old Tyme Barbecue - Winterville

Well my family and I visit this restaurant on a regular also I have order chicken for every event I have but for the past months they don’t answer the phone i actually had to drive 20 minutes just to put my order in for some chicken and here I am again trying to place and order for another event and no one answering again I’m about to leave this place alone and to the manager as much money I had spend on your chicken I would answer the dang phone

Well my family and I visit this restaurant on a regular also I have order chicken for every event I have but for the past months they don’t answer the phone i actually had to drive 20 minutes just to put my order in for some chicken and here I am again trying to place and order for another event and no one answering again I’m about to leave this place alone and to the manager as much money I had spend on your chicken I would answer the dang phone

So the food was really good. We got the family feast with all white meat and green beans, mashed potatoes (hold the gravy), and mac and cheese. We also got a fried shrimp and flounder plate with brunswick stew and coleslaw. I will show a little grace because it was Father 's Day and they were very busy. I knew this going in, so I called in my order at 3:22 to be ready for pickup at 4:00. When I got there at about 3:58, my order had gotten misplaced in the business. I paid for it and checked to make sure that they would do all white meat for the chicken. The cashier assured me they would and it would be ready in a few minutes. My 9 year old son and I stood for the first 15 minutes, then decided to sit on the nice bench. I amused him by catching the raindrops leaking from the ceiling (It had been raining hard earlier). I also noticed the wet floor sign about 15-20 feet away. Maybe they had several leaks. I thought about mentioning it to the manager or owner, but saw he had his hands full in the back, trying to help his employees keep up with all the orders. Another customer came in and asked me how 's the wait. At this point it was almost 4:25. I said, well I put my order in over an hour ago, and we 're still waiting. He replied, smiling, that 's not good. I kept my mouth shut and smiled back. Then, I saw a family feast and sides being walked around the restaurant to all the people sitting down. No name was mentioned, but I finally got up and called to the manager/owner in the back who was trying to figure out who the order belonged to, I think that 's my order. He said, the order said 5 (I don 't know exactly what that means, but evidently it made them think it was dine-in). I said loudly so he could hear me 20 or so feet away, I called it in over an hour ago. I 'd like it to go please. He and a few employees packaged it up in about 3-5 minutes. Maybe they replaced it with some warmer food, I 'm not sure. So I was very excited when they carried out the 3 bags and I asked for the gallon of lemonade that came with the family feast. She said she 'd go get it. As I 'd been sitting there for 30 minutes, I saw 2 gallon jugs of lemonade get carried out to drive-thru orders. I also decided to double-check the all white meat. You guessed it. White and dark. So I took the chicken over and asked for all-white meat. The employee took it back to where the manager was, and he looked even more frustrated. But they filled up two containers with all white meat. Then I heard the owner/manager give directions for making more lemonade, and I saw a pitcher of lemonade being carried around the kitchen. After about 3-5 minutes one of the employees came back and told me they were out of lemonade and I 'd have to have tea. I said, I just saw 2 gallons of lemonade being carried to the drive-thru, and I just saw someone make a gallon of lemonade. She said that was for the drive-thru. I said, could you please make us some lemonade? She said, no. So, I asked for a refund on the lemonade. She went back and the manager/owner told me he didn 't have a refund button to push since it was part of family feast. He then proceeded to tell me he didn 't really want to be here at all. Thanks for your honesty, but I think I did see gift card station at the front of the store. Maybe you could have given me a $5 gift card for the lemonade and/or a coupon for the long wait and your employee 's mistakes. Also not very professional to complain about your job to your customers. Finally he offered unsweetend tea, so I took it to finally be able to leave around 4:35. While the food was good, we will be going to Sam Jones Barbecue across the street, next time, to avoid the hassle.

Consistently delicious food every time we order. Very pleasant and helpful staff. They work hard to please .

Tried your bbq ribs plate 9/15/19 and they were awful. Nothing but fat very little meat. The Mac and cheese was the worst velvda cheese that's not Mac and cheese. The hush puppies were bad and the can green beans as well. I will never eat from there nor recommend Moore's to anyone. Fire the chief. $17.00 down the drain.