Mi Cabaña - Winterville

I'm trying not to be negative this year but my dinner craving got ruined the moment I walked into the restaurant. I should have walked out but I wanted to see how the rest of my visit would go. Lol. 1. I walked in and I hear loud kitchen music and nobody around to even know I walked in so I stood there maybe 8 minutes 2. The girl finally sees me and seemed like she was bothered I was there but grabs a menu and walks me to a booth and leaves quickly. I'm noticing the kitchen music is louder than the dining music. 3. The booth wall looks like it got puked on and my menu is sticky and has all sorts of dried foods on it. I have now lost my appetite 4. Waitress brings me a drink menu because I only ordered water to start so I decide a traditional mint mojito sounds good. But I ordered my food and drink. 5. She brings me my chips and salsa, then minute later my food and my drink and she left quickly. I tasted the drink after seeing there's no mint in it and it tasted exactly like a margarita. 6. Started eating my chips and salsa and found a tiny hair in the salsa so I decided not to eat anymore of that and hoped she would ask about my food. 7. She finally shows up and asks me how it all tastes so I told her that's definitely not a mojito so she takes it and I asked her to just remove it not remake it. She mentioned the manager took it off. 8. I took few more bites of my food and realized I'm just not enjoying this experience when I've been to this place before. I was actually getting upset but I'm dining alone and didn't want to bring attention to myself to the one 4 top next to me. 9. I then asked for my check but then told her, I know it's not on her, but this wall made me lose my whole appetite. She went and told her manager. I mentioned that it makes me wonder how the kitchen looks. 10. As I'm signing for my check, I realize the place is empty, everyone is jamming in the kitchen, and the manager reduced my meal $1. Again, there was hardly anyone there and I'm thinking this place is going downhill. I also see dining chairs with salsa that was splashed up on it that could have been easily cleaned up. It might take me a very long time before I give this place another chance at this location. I try not being so critical but I had high expectations as a manager in the cleanliness field due to knowing first impression isn't always the last. I hope the manager that cares sees all my posts here, Google review, my Facebook post I tagged them in but the manager that works tonight 1/11 doesn't even show up until maybe 5pm from when I called today. And I still tipped the server but this was the worst dining experience I've had in many years

Being an out of towner, I search and read reviews. And I have to agree with everyone ... THIS PLACE IS AWESOME! From the time you walk in, you are treated like family. From the Manager greeting you at the door, to the helpful suggestions of the table staff. The restaurant atmosphere is colourful and fun (we walked in when the entire restaurant was singing Happy Birthday to a patron). We got sitted right away, got waited on in less time than that. We got our food quite quickly. The food was hot, fresh, and correct! Our server was never pushy. They made sure we had everything we needed. I had the Pollo Sinaloense and Horchata. Everything was delicious!! From 1st bite to last. Keep making food like this, and you have a customer for life. GREAT JOB EVERYONE!!

Extreme lack of cleanliness the windows look like they've never been cleaned. The windowsill was covered in dead flies stains are all over the walls, grossed myself out while eating thinking about how unclean the environment is services is fine food is good.

Thank you Alex for taking good care of us! They have great margaritas and we enjoy the guacamole. Highly recommend this restaurant.

I've been coming to this restaurant 3-4 times a month for a couple years. Food is always great. Service is generally ok. But they play the music FAR too loud. When they turn it on, it is obnoxious. If you like to read while you eat, like me, don't go here. If you want to visit with a friend, you both will have to repeat yourselves to hear each other over the noise. If you like loud Mexican music, you'll be fine. I shared this with the manager today. She couldn't care less and refused to turn the volume down.