Dairy Queen - Winter Haven

Horrible location horrible staff very rude nasty people I texted the number listed for comments and complaints no response they need to shut this place down. Take your business

Every time I get ice cream I end up with stomach problems. I don't know if they are not cleaning those machines or what. This time when I ordered peanut buster parfait it made me very sick and I ended up in the ER.

Don’t let the one star rating fool you. This DQ deserves a -1000! There’s nothing but a bunch of immature, inexperienced, incompetent and disrespectful teens running (or ruining) the store. I took my family there tonight for a treat and we ended up returning the order and getting our money back. We ordered a Medium Moolatte and three medium Sundae cups with ice cream only. Two of the three sundae cups were nicely filled but the third one was tiny. I asked if they would please put more ice cream in it like the others and I was told that they go by weight and if they added more ice cream they would have to charge me more money. I asked the “acting” manager Alina why the others were different and she said they were poured incorrectly. I asked again if she would add some and again I was met with “I can but I’ll have to charge you for it”. So I handed back the order and asked for my money back. I asked her several times if she would really rather lose a sale and throw away 4 orders than please a customer and she said “Yes” and returned my money. I asked for the name of the manager or owner or someone I could contact and she gave me some bogus name and phone number. Maybe $15.15 doesn’t mean much to her because it’s not coming out of her pocket one way or the other, but to some people it means a whole lot. They lost a sale tonight and a customer for life.

There were 3 young girls running this place and did a wonderful job. The place was very busy. Great job

Banana split w both chocolate and vanilla icecream with the works, no whipped cream extra nuts and 3 cherries