The Cosy Club Salisbury - Wiltshire

We came in for a lunch, as we just found out so bad news and I wanted to cheer us both up. We were waiting to be seen by the front booth for about 20 minutes before anyone acknowledged us. We were then told the only seat for food we could have was a couple of stools around the bar, because the main section was full. Even though there were plenty of seats, and upstairs was completely empty. We were treated so badly, and the wait time on our food took around 45 minutes, after ordering from the bar. The couple who came in after us, who presented themselves in Schofells etc, got seen to straight away and whisked to the main seating area. One of the staff took their lunch break on the largest table in the front, so no more larger family’s could sit etc and overall was a really bad experience. This isn’t a cheap meal for us, as we don’t earn a lot, so it was a very exciting meal we were looking forward to, which got truly spoilt. Told the waiter before we left, just to give the heads up about it all. Absolutely gutted.

On Friday evening, I had a meal with a group at this restaurant. The food was hit or miss, nothing to write home about. Thankfully, the company of our group was enjoyable and the staff were great. The venue itself was lovely but quite noisy. It seems like no one considers acoustics when designing restaurants. I was shocked to see that I paid £34 for just one vegetarian course and a large and a medium glass of wine (plus service!). One of my friends ordered a chicken and avocado salad and was disappointed to receive a plate filled mostly with rocket and only tiny pieces of chicken and avocado. Another friend ordered the duck cassoulet and left feeling unsatisfied after receiving a small portion of beans. In my experience, you can find better value meals in central London due to the higher competition. It's challenging to find good dining options in Salisbury, as many chain restaurants serve standard microwaveable meals. Unfortunately, there is a lack of competition and independent restaurants in the area.

Loved this place! Really friendly staff who were very welcoming. Menu was varied and food was very good. Arrived without undue delay. Felt very relaxing during our stay and will definitely call in again Thanks

Please note that this is not a good place to get casual drinks. We booked a table for bar snacks and cocktails as part of our Christmas meal. Upon arrival, we were told you cannot sit in the restaurant if your not eating. We would not mind this if you were allowed to book a table in the bar which you are not. We ended up standing around waiting for a table in the bar, despite having booked in advance and while the restaurant had plenty of room for us. The staff seemed like they found this very irritating so be warned that even though the cocktails are very nice, this is not a good place to enjoy a cocktail after dinner.

Sadly a good visit ruined by the rude manager. When we arrived we asked if we could have an extra chair we had booked for 4 but were 5 on arrival. She said they didn’t have any extra chairs understood it was my fault for only booking 4. We had two children with us so we said they could share one chair she wasn’t happy about this but let us in. As we sat the table next to us offered a spare chair which we gladly took the manager then came over and proceeded to tell me ‘I already told you that you can’t have a chair when that table leaves the next party needs that chair’. We said we understood and that we would give the chair back as soon as the next party arrives. They never did we had eaten paid and left before anyone else sat at the table. There were also 4 empty tables behind us with plenty of spare chairs so we are unsure why she was being so rude and unhelpful. She really wasn’t pleasant. When we left I tried to speak to her to explain how uncomfortable she’d made us feel and that there are ways to communicate things that get your point across without being rude. I also asked why she didn’t want us to have an extra chair when so many where available. To which she responded ‘the occupancy of my restaurant has nothing to do with you!’ I told her how disappointing her attitude was and that I would probably email head office to which she responded ‘go for it they won’t care’. Our waitress was lovely as was our food so it’s such a shame the manager was so rude, angry and unwelcoming I know she said she doesn’t care but surly it’s her job to care. Maybe she was having a bad day but it’s not the fault of the customer…