Trapper's Smokehouse Busch Gardens

>Canadian themed area>Canadian themed restaurant>doesn't serve poutineother than that everything was good though lol

Extremely expensive even for theme park prices. Would rather leave the park and go to Rocco's Smokehouse 15 minutes away. I have had better food for a lot less at other theme parks.

Decided to make Trapper's Smokehouse the final meal for the night at Busch Gardens however it has to be the worst part of my day!! We arrived around 7:20 to find a man barracading the entrance and refusing service to other customers (even a lady that simply wanted ice water in her refillable cup). I asked the worker what time they closed due to the website stating 10 pm which is not accurate and he stated 6:30. During my exit I noticed a sign clearly displaying that that the closing time was 7:30pm. I approached the man again and told him that they were supposed to still be open and he was adamant that they stopped serving food at 6:30. After explaining the concern and misunderstanding for over 10 minutes, we were finally allowed entry.When I entered the establishment to notice some workers were preparing personal meals and taking the plates to the kitchen area while other workers were standing behind shelves in the serving area consuming food. While waiting in line a woman (which I assume is the manager due to her attire) came from the kitchen stating they were out of ribs and out of chicken. While waiting to order my meal another customer in front of me had no choice but to choose mozzarella sticks as an entree due to the lack of variety, and 2 different workers attempted to give her mozzarella sticks that were covered in flies. I informed the customer that she may want to ask for mozzarella sticks from the completely full tray of fresh mozzarella sticks that were not covered in flies instead of the self serve option that both workers attempted to provide twice. Hesitantly, the servers prepared a fresher mozarella portion which seemed to inconvenience the workers!After me and my family were told for the third time that they were out of ribs and chicken, which we were obviously aware of, we settled for the remnants of the brisket and the few ribs that were available (so we thought) instead of the complete Trapper's Smokehouse Sampler that we hoped for. During the checkout process, I looked back and noticed the remaining individuals in line behind us were served the ENTIRE Trapper's Smokehouse sampler! The customers informed me that the workers began bringing out more chicken and ribs while we were getting our drinks!Not only was the service HORRIBLE, the mere feeling of being a nuance or inconvenience to ALL of the workers at this establishment due to a misunderstanding of service time has been nerve wrecking. Not only was the unwillingness to serve us completely comprehended from every worker! It was an emabrassment to me due to the treatment displayed in front of my children. After the service offered my children did not want their meals they were ready to leave the entire park!! The time needs to be corrected online to reflect the correct closing time!! ALL of the workers, including the assumed manager at this location, could use CUSTOMER SERVICE TRAINING AND EDUCATION ON HOW CUSTOMERS SHOULD BE TREATED OR REBUTTALS THAT WOULD BE MORE CUSTOMER APPROPIATE FOR THESE TYPES OF SITUATIONS The brisket was dry The food storage could be improved considering the outdoor location and the pest issues

Cold French fries, fatty meat and over priced. Unable to get to drink machine because a tray was blocking. No refills on drink unless it was a BG purchased cup. Worst was NO containers for leftovers! That is awful!

Ehhh not bad, they do give you A LOT of food for $26 but it's alright. It's not the worst thing I've had but not the best. It's cafeteria style and there's some seating outside with umbrellas. It's not a nice sit down and dine kinda spot. However they did give you decent brisket and ribs. The chicken was good too. I forgot to take a pic of the food cause I was super hungry but it was overall not bad.