Pizza L'oven - Wilkes Barre

We never have a bad experience here, this is our favorite pizza place. Parking: If they are extremely busy parking can be difficult but has been rare that we can't find parking.

Called in an order for pickup, and the lady was super rude, then she just hangs up on you.

Sunday, 06/23/2024, 4:30pm. Long time customer. We were the first ones in when they opened, the first ones seated and the first ones to order. What did we order? A tossed salad with no onion, 24 wings, and a 14 cut tray. 2 with onion, and 12 without. The waitress was a younger female. We didn't remember her name. The drinks came out quick, and the wings came out quickly also. As we sat there waiting for our pizza, the waitress came over once to ask how the wings were and if we needed anything else. As we're sitting there watching everyone after us getting their pizza, she came over at 5:23pm to tell us that they screwed up making the pizza by putting the onion on the wrong way and they're now starting a new one. Are you kidding me? Starting a new one almost an hour later? Ugh!! This is where I am extremely irritated. Why did it take almost an hour for us to be told that? It explains why she didn't come over very often. Check your cameras. I immediately told her my displeasure with the situation and told her to take it off the bill, I don't want it now. She kept apologizing, and she looked upset, and she should be. She brought the check and she told me she ook off the salad. Then, when paying the check, i told the other waitress who took care of us what happened, and she also apologized. Our original waitress came out and gave us our pizza boxed up, telling us she told the cooks to pull it out of the oven and box it. I don't think it's fully cooked. The 2 of us, we don't ask for much. A decent setting, great service, and good food. The service was terrible. First, the cooks screw up, and then the waitress doesn't tell us till an hour later. The food, well, we came there for pizza and weren't able to enjoy it. It ruined the atmosphere. As far as we're concerned, you didn't make it right. Comping the whole meal would have because it was a major screw up in my book. I know I'm repeating myself, but I can't help saying again, waiting almost an hour to tell us is uncalled for. It's very disappointing. Wheelchair accessibility: Wheel chair accessible.

Very poor customer service. Had take out. Wings were burnt. Returned them to prove it. Manager looked at them and said they were ok. Asked him for them back and he threw them in the garbage. If they were okay, why did he throw them in the garbage. Been a customer for many years. Spent lots of money there. Will never return.

I have been dining in and getting take out for many years. I have never been disappointed. I definitely recommend trying it.