La Locandina - Wicklow

My family and I have been getting takeaway/going to là locandina since it first opened and would be quite loyal and frequent customers. We’re always so pleased with food and one of the owners Simone is usually quite pleasant once there is isn’t an issue. Unfortunately recently, it’s just gone down hill big time, we kept giving it another chance as it was so nice before and the food can’t be faulted, but the toilets the last time we ate out there were to be quite honest, dirty, dust that had been there for weeks and the takeaway service has become very poor, things forgotten, long delays etc. and this has become quite consistent. Tonight was the last straw, I ordered one calzone online, was told the order wasn’t there when I came to collect, my wife put the order in, walked all the way back to my car to ring my wife and she sent me the email of confirmation, I showed Simone the confirmation and she laughed and said it was on the other screen. I didn’t even mind that but she then went back and said it’ll be another 5 minutes- it hadn’t even been made. The order was put in 40 minutes prior online, I deliberately waited longer to collect as it has been slow recently. I waited 10 minutes and asked how much longer, Simone usually doesn’t recognise me because my parents would usually speak with her and eat in the restaurant more. Maybe she would of been friendlier if she did recognise me, but this is besides the point, she didn’t apologise for the delay which has happened a few times now, just a complete lack of acknowledgment of the problem. She just handed me the box and told me it was hot. I’m honestly really disappointed to be writing this and we did give it so many chances because it’s a family run independent business, and the food most of time is beautiful. I didn’t bring it up in person as I feel when there has been mistakes in the past, she never apologises and I don’t think complaining/criticism would be received well, and as I can see from previous reviews, the responses are usually passive aggressive if they are any way negative. This review is purely to be constructive not harmful because I couldn’t fault it before and the food really is beautiful! I really hope it goes back to the standard it was before, a simple apology goes a long way, I work in the service industry myself. Customers are usually much more forgiving when you give a genuine apology rather than try shrug off and not acknowledge the problem. We really hope to come back if service does improve

Super cosy, tiny restaurant. Original italian place. Great pizza and pasta! Amazing service.

We had a family meal here last weekend, and the food was really good. 3 starters and 4 mains under €70, which seldom happens with the inflated prices everywhere. The service was excellent, there was a nice relaxed buzz, and the wine recommended on specials board was lovely! We will certainly return!

I could not rate this place high enough. The food is out of this world, i think it’s probably the best pizza I ever had in Ireland. And the pasta is also delicious. We go here at least once monthly, you can’t stay away. Such a nice small family business always so nice and so flexible with requests. Thank you Simona &co. One very happy client, Miki

Small intimate relaxing restaurant with good space around each table , service was excellent. . Food was served in a beautiful style and a decent amount and so so tasty .. If you are looking for a nice relaxing dinner I would definitely try it out ...