The Original Hot Dog Factory Sugarloaf Mills Mall

I'm only giving them 1 star, because they were closed on Wednesday around lunch time. I'm from Augusta and it's almost a 3 hour drive. Since I had to take my daughter to Atlanta, I really wanted to stop by the sugarmill mall because I saw this place online and was looking forward to it. Unfortunately, they were closed and I went next door to Mr Cow and they were pretty good and it was something new that I've never tried. Maybe next time, if you're open. I would love to try the chili slaw dog.

The service was ok but the time management was terrible, thankfully the lovely woman working there informed us about the situation. But taking over 30 minutes for 2 hotdogs…then forgetting one was a combo

The food here is usually great, but this location seems to be closed. Walked past the location two days in a row and it is locked up, with no posted updates on the outside. The business hours on Google have not been updated and say that it should be open, but no one's inside. Hope it re-opens someday.

We have eaten here before, but they've been closed lately and just opened today under new management. Wow! The customer service here was off the charts great! The food was as wonderful as we remembered. I had the Boston hot dog with baked beans, bacon and onions. The baked beans weren't really baked beans but regular beans in tomato sauce, but still, very tasty. I think it was because of the bacon bits that it tasted so good. I also had onion rings. Very tasty, although I would have loved to have more. My husband had the j chicken hot dog which had pineapple. He really liked that and he had sweet potato fries for his side. Toni, our cashier was extremely friendly and helpful and took great care of us. When we needed anything someone was right on it (napkins, plastic ware). The food was brought out in a reasonable amount of time and was hot! We'll definitely be back!

I'm going to give this place 3 stars simply bc the hot dog is good but lawd the customer service?!? Just throw it away in the trash! I show, they aren't welcoming. No hello.Placed orderLeft tip.Received food. Told them to have a good day, no eye contact or response. What is wrong with these people ?!? The establishment barely has any business mainly bc the workers aren't welcoming and considering a Korean dog place is next door their hot dogs are terrible by the way) is going to put them out of business simply bc of the terrible customer service here. I would hate to see this establishment close because of it but from the looks of it, it will soon happen. Good luck.