Home2 Suites By Hilton Baltimore/white Marsh, Md

Convenient location off of 95 but no traffic noise. Staff is very friendly: everyone you encounter says hello. Comfortable bed and the best water pressure ever in the shower — i think I lost five pounds of dead skin. ? Nice selection of breakfast food. Will definitely stay again.Rooms: 5/5

Manager staff provided excellent service was hands on to address any billing issues until it was resolved. The manager was very patient as well as the front desk staff, especially Octavia. Thank you we really enjoy staying at Home DiotesRooms: 4/5

Only 3 stars because of the huge hassle it was that they didn't take my chime card for incidentals. I had to call a friend and use her card. I stay at hotels often and never have a problem using my chime card. It's a bank with money, what's the problem? They say it's because there's an issue with refunding the hold.Rooms: 5/5

We were attend a concert near by this hotel. Service was awesome from the front desk to other staff. However, the room we got did not have shampoo and hardly any body wash in the bottles. The room smelled like a wet dog or moldy smell due to the AC running and to much moisture in the room. I believe the room did not have enough ventilation. Love that they had a kitchenette, dishwasher, microwave, toaster, cutting boards, plates and silverware. I picked a plate off the rack assuming it was clean but it had old food stuck on it. Plus, the staff did not clean out the dishwasher.

Very disruptive stay. However when complaint was filed the front desk clerk/ manager was unapologetic and rude. Definitely not professional. Room checkin was delayed because rooms were not cleaned by the published “check in” time. Good Customer service is key to a quality experience…. Don’t come here if you’re looking for that!Rooms: Large