Subway - Whitby

Not friendly, not helpful. Food is mediocre. Won't go back

Walked in and manager was on the phone, and made me wait to serve me. It wasn 't a business call.When she got off the phone, I was served but with a lot of attitude. She dropped that she was the manager and I have to respect her.I wasn 't being rude. Then she threatened not to serve me when all I asked for the price of the fresh mozzarella.She said and I quote, "do you want to start over or I 'm not serving you. "This manager needs retraining or a new job. An email has gone out to the owner.Disgusting behavior.

I never thought I'd complain about too many toppings from Subway. I've ordered subs from this location for years now and lately my subs are just gross. Bad enough for me to write a review. Overfilled with toppings and sauces. It's so much that the bread gets soggy. I'm just going go to another location nearby.

I must explain this is a problem for me since I am a special needs man. The fact is I have no idea what my auntie wants an Italian sub I cannot specify with no garlic. Since I have had it with this big time, I cannot and refuse to order any Italian subs I cannot specify what my auntie wants. From now on I must get her a footlong ham sub with lettuce, mozzarella cheese, honey mustard and mayonnaise instead. Only I will go to another Subway restaurant as an option.

Just ordered two footlongs via the subway app and had an absolutely horrible experience not just with taste and them following instructions but also with the lady on the phone . I told her the sub tasted horrible and had not been toasted as instructed on app . Also had very little sauces and felt dry . I said we have opened and eaten one but can u remake the other unopened one as I can bring it back sealed .She got so defensive and rude and said I don’t care if u liked it or not , my manager can check camera on me toasting it and adding sauces . I will not remake any part of your order . I said u have no etiquette to talk to the customers and she said if you have a problem complain to my manager tomorrow . I mean wow , badly made sub and 0 manners to talk to customers . Will use another subway location even if it’s far away and advice others to stay away from this place , where some very rude people work .Edit : went to the store to request my part order that’s not eaten be remade . She insulted me and screamed at me . Refused to tell me her name and said complain to head office and then said I won’t tell my name . Here is her picture . Wish I recorded a video of the way she spoke to me