Tim Hortons - West Seneca

I?m usually a regular customer at this location but I feel something needs to be said. There have been multiple occasions recently where my orders in the drive-thru have been messed up and no one wants to take responsibility. This usually happens when they are talking to each other about personal things and not paying attention to what the customer is ordering. At the very least, try and get the order right and don?t complain when a customer comes back when their order is wrong!

Very disappointed. Ordered from the app and multiple items were incorrect. Manager refused to correct or give money back. App claims that is stores responsibility so I feel ripped off. Will not visit this location again.

If I could give zero I would. Was in drive thru to get my elderly mom chili at 12 noon. They said there was a shortage at warehouse and there was none. So I?m waiting trapped in-line decided to call other Tim?s. There?s no shortage. These kids are just plain LAZY . They sit around and thier cell phones snd do zero to make 15 an hour. 6 people inthere and I have to spend 35 min in a. Drive thru for something they didn?t feel like making that morning. Don?t use this Tim?s. The other ones are way better . The Tim?s name should not be on this place. Read all the horrible reviews !!

Poor service. Drive thru staff to busy talking about nonsense to take care of customers.

Place not really clean, nice muffins, good cold and hot coffee