Steak 'n Shake - West Plains

This steak and shake experience was bad. The food...cardboard...the drinks dry ..the water dry...the service...dry...the workers didn't speak...the workers didn't work...the bathroom tissue dispenser was empty but the massive roll was there for me to constantly pick it up and keep unrolling it. The paper towel dispenser was empty had to keep touching what other people had touched...I don't care if they say that COVID is over I don't want to touch what others have touched with their nasty hands, that's unsanitary. This store was not so busy they couldn't fill the dispenser, they weren't working much at all, they even took the time to sing in the kitchen. I'm used to steak n shake cooks coming out to greet me and ask how the food was, since they've updated the place even the service has hanged along with the food. The menu...where has all the great food choices gone to? I won't be back. They could stand to do so much better.

Chili 5 way could use ALOT less grease. If they could fix that ,would be 5 star restaurant.

The tat girl team! ?properly prepares my burger! Every time! They're always kind!... At least to me! ? And they're 4$ meals are wicked good! This does kinda show ladies can run stuff better than most men! Proof is in the data folks!

We came in around 7pm after a long trip from Branson with another 1-1/2 to go to get home. Went in and it was a good 5 minutes until someone noticed us at the counter, they took our order. First they offered my husband something different to drink than coffee because no one there knew how to make coffee. Then they brought out our bag and it was only my husband’s burger. I had to go to the counter and ask for the rest of our meal. We were missing a chili-mac, a cup of chili and an order of onion rings. They were confused we had our ticket. So they went to make them. (Keep in mind there were 5 workers and the two boys we just standing around) they then brought out the rest of our food but had forgotten the onion rings. So I finally received them. They were very polite but inefficient. We took our food and got on our way. My husband’s burger was so salty he couldn’t eat it. We hope that the service improves.

I ordered here on last Sunday through the drive through. I get to the window to pay and a female in a Hawaiin looking shirt bent over and I saw the entire chest. Her nipples was very right there when she bent over to grab the money and hand out the food. All the phone numbers that I have tried are all no longer in service. I have called at least 10 places trying to get to talk to a higher up person about the issue but have gotten no where. And my daughter seen it as well. If anybody knows how to get ahold of someone with the Steak N Shake in West Plains Missouri I could use the help. Thanks Crystal