Giovanni's Pizza - West Liberty

Ordered 2 speciality pizza's and was way over seasoned , was unable to eat either one. But their regular pizzas are good.

I gave Giovanni's in West Liberty, KY, five stars until I ordered a 19-inch cheese stick. Then again, I think it was a 19-inch trash bin. The cheese and the dough did not adhere. When I returned on June 28th, they remade the cheese stick, and I checked it in the parking lot and got the same result. I went back in, got many excuses, and asked for a 10 and an 8. They said to come back in 10 minutes. I came back and got a 19-inch trash bin again. There was no adhesion for the cheese. They refused to replace it. I was told that is how the manager trained them to do it. I figured I would wait a few days for the new owner and see what he would do. He made excuses and told me to talk to the old owner. I have a sneaking feeling that even though he said he fired many of the people, the ones that were an issue are still there, like the manager who told them how to make it. I do not know for sure; it's just a feeling. If the process is as he tried to explain it to me, there is no wonder it is not working right at times. I also asked other Giovannis how I would replicate it, but they had no idea and were concerned about how it was done. I will include a picture of what I got the last time. I showed it to them before even leaving the establishment. I will drive to a different county if I want Giovanni's. This travesty is not one visit. It is two visits and three cheese sticks over three weeks, just in case you think it was a fluke. Two cheese sticks were done back to back.

Giovanni's in WL has definitely amped up its game. Food was good, service was good. Installing a music system for background noise would definitely help the environment, it feels cold and without hospitality but that could be an easy fix. The hours on Google are incorrect despite it saying they were verified 2 weeks ago. Definitely not open until 10 on Sunday. It has all the potential to be a fun place to have dinner and hang out. I hope they keep taking steps forward.

Ordered garlic bread with cheese and meat sauce. When I got my food there was no meat sauce with it and the lady working said we already put it up for the night?!?! So you give your customers what ever you wanted? And still charge them and then the garlic bread was plain bread lol no garlic or cheese and not to mention the lady working the drive through was vaping at the window! This place is a joke!

Arrived at 4:15 and ordered for dine-in around 4:25. Our food didn’t get to us until 5:45. We were the only dine-in.Salad tasted like it had chemicals, which I couldn’t eat any longer due to the gross taste.We received no plates for the pizza, so whatever.My daughter tried to choke down the nasty pizza sauce, which she gagged on. Not sure why this place is still open. If I can give negative stars I would.