Shake Shack West Hartford

This is a 5 star in terms of FAST food, even though it wasn't very fast service... The burgers are nice and small, nothing extremely greasy. Had a bourbon scallion burger which was a nice interesting tasteful surprise. The shakes, were honestly nothing too special. For a place named shake shack, you'd expect that would have been the best part, but unfortunately McDonalds does it better... French fries are okay, could be more crispy. Don't bother with the cheese fries, the cheese comes from a can at the taste of it.

Great food but sometimes the service can be a hit or miss. I'm glad this location is closer to home now and I've been here many times since their opening in 2018. I was surprised by the long line on a Monday, but I ordered ahead with DoorDash. My food was ready when I arrived, but the worker was too busy chatting with her friend pretending to be a customer. I got to enjoy my food outside and it made for a nice summer memory. I'd like to check out a New York City location someday.

Burger was ok, although, bun top ice cold to the touch on the outside and tiny for the price. The fries were crispy and also ok but very thin for krinkle fries. The root beer float was good. Over all, not very good, overpriced (no combo meal specials) and 'genderless ' restrooms which is kind of a good thing except the way they present them is too 'woke ' for me. So I went back today, I got the Buffalo Chicken sandwich, it was very tasty, probably needs either a slightly bigger bun or put together with more care, but, again, it was yummy. I upped my rating from 3 to 4 stars, they 're trying but they need to hire people more interested in serving the customers than talking loudly about their social lives and joking around.

First time having their food. Burgers were very good, not greasy at all and patty size was satisfying without being oversized. Only complaint would be that the fries were sitting for a while before being salted and the salt was too coarse to really be absorbed into the potato. In all, we will definitely be back again.