Wayback Burgers - West Goshen

The site manager during my last visit here was exceptionally and genuinely welcoming. Food was fresh and fulfilled as I ordered it. Place was clean. Noticed it is currently temporarily closed as I was hoping to stop by for dinner tonight but hope they'll be back up and running soon.

The site manager during my last visit here was exceptionally and genuinely welcoming. Food was fresh and fulfilled as I ordered it. Place was clean. Noticed it is currently temporarily closed as I was hoping to stop by for dinner tonight but hope they'll be back up and running soon.

I 'm giving it 2 stars because the burger and fries aren 't bad, they 're not great, pretty standard burger and fries which I 'm ok with, but otherwise I 've not had luck here. I travel to Kennett Square for work and this is the second time I 've decided to try Wayback Burger, both times gave me issues.The first time, my order was marked ready, so I left and arrived at the store to find it was not ready. It was marked complete, but hadn 't even started to be made until I arrived so I had to sit there and wait for about 25 minutes. Not only that, I had ordered a hot dog only to be told they did not have any, but not until I arrived. There 's a grocery store within walking distance and it 's not like hotdogs are a special commodity, but it appears from other reviews that those being unavailable is pretty common. Burger was fine, nothing great but nothing bad either, just a normal burger, fries are good. I was charged for the hotdog and told I 'd be refunded and that it can take a few days to show up, refund never was received but by the time I could have done anything, I 'd already left the area to return home.Second time, my order was a burger, buffalo chicken sandwich , fries to share, and a bottle of water. Again, the burger was fine, fries were good, but the buffalo chicken sandwich was whatever I received in the picture. I am putting it in quotes because I 'm not even sure it 's chicken. I chose the crispy option, but I didn 't realize that meant I 'd literally receive a deep fried leather strip. The sauce also doesn 't have a buffalo taste, nor buffalo sauce color. It tastes more like a chili based sauce. There was practically no chicken, just breading, bun, and bathed in sauce. I also opted for the mustard bbq sauce for my fries dipping sauce, but chose not to use it. When I opened it, the bbq sauce had dry, hard chunks of old sauce throughout it, as well as some kind of clear/transparent chunks. On top of that, they did not have any bottles of water, so of the 5 items of my order, only 2 were available or edible. And again, bottled water can be quickly/easily bought to restock, I did at least get a notification for refund this time for the bottle of water.My comments on the grocery pick up are aimed at if the person working is the owner. If they 're not, I completely understand not restocking if you had to use personal money as it appears this place has been forgotten by it 's actual owners.Both times I went, the staff working was friendly, but it appears they 're just understaffed or forgotten by the owners of the place, just like the restaurant. There was only 1 person working on my second time during peak dinner hours.I know times have been tough for the food industry and cuts have been made due to covid, workers requesting better wages, inflation, etc., but it seems that this place is almost doing it intentionally in the hopes to speed up the inevitable shutdown from either revenue loss, quality control/quality loss, or from the FDA shutting them down for the items I, and others, have received.

Went in store to use my Groupon coupon, staff was very unprofessional. She completed a customer order ahead of me then proceeded to take a personal phone call which took about 15 mins on speaker phone as I stood there waiting to order.Then I asked for an item she didn’t know how to add on her screen had to called for 5 mins to supervisor for help. All to eventually deny me use of my Groupon.I filed complaint and received a very full response borderline blaming me and/or accusing me of not being factual AND telling me that my complaint isn’t legible.DO NOT EAT HERE!

Warning, asked for ice water and was charged $2.29 ... after the bill found out they only sell bottled water and fountain drinks and I was saving money getting the foundation drink ???Other than that the price I would come back... but because of the price I probably will not