Saltgrass Steak House - Webster

Three stars for this location and it’s personnel. It was supposed to be a quick pick up for dinning in the car. Instead it started with a 25 minute wait for two kid’s pizzas and nacho cheese with brisket, dictated by the to-go lady. After waiting 25 minutes, I entered the large to-go pickup area where another upset customer was arguing for a correction of his order. The to go lady asked for my name, I gave it and patiently waited another 5 or so minutes. Two other men come into the work space with the Togo lady stood around. Another few minutes later, the to go lady asks for my name again. I give it, she checks the 3 bags in the area and grabs my bag. Finally she asked if I was a Landry’s member. I give her my number, she gives the total, I give her cash and tip $2.00. I ask for paper napkins and she hesitates a bit but ultimately gives a small stack. Around the same time a man comes in and he is immediately greeted. It turns out he is a food delivery person. He gives the information from his phone and walks away with his food, followed by Merry Christmas. I walk out and distribute the now cold pizza to my child and proceed to eat the not so hot cheese dip with a room temperature chunk of brisket. So a frequent customer of Saltgrass enters with a young child and receives no hello, no goodbye and definitely no Merry Christmas. The two men in the pickup area never made an effort to help and my food was cold. Not impressed by the cold food and definitely not impressed by this locations rudeness. Hard to not feel like my color was the main issue for the lack of customer service. The cold food was just poor training.

A group of 10 of us went for Thanksgiving, and we really enjoyed it! We were so grateful that they were open and that we could make a reservation. Thank you to everyone who worked on Thanksgiving!

The server named Jay was AMAZING and super attentive and polite!! He made my experience eating there 100 times amazing!

Birthday dinner. Waiter was superb. I had a shrimp cocktail and a filet wrapped in bacon. Celebrated alone and it was heaven. Love this place. They are superb.

Loved the service, food and beverages were perfect, server was there everytime, good food and place I recommend to eat at