Dunkin' - Wausau

I love the service great people and always postive!

My bestie has a bestie here and we got free 1 scoop ice cream because of

The team here is very responsive and seem happy to be at work there. Always quick service. Space is clean. App makes ordering easy although you have to walk in to pickup as the app does not allow drive through pickup.

Never had a bad experience here and the food is always great, but the employees are so kind and friendly, I know their customer service wouldn't allow me to be unhappy even for a moment especially if they messed up my order (which they never do). They even offered me a free donut for being polite when I inquired about a new type of donut and couldn't decide. Thank you kind employees for always making my day better and not worse! ???

HEALTH WARNING FOR NONDAIRY CONSUMERS: I am lactose intolerant and/or also possibly experience milk allergy. This store keeps making my oatmilk substitute drinks with MILK and despite what my order or receipt say, the label on my beverage still says Milk and Oatmilk each time for several weeks. I am still upcharged for oatmilk but the drinks all have contained dairy milk, which makes me violently ill. What am I paying for when I ask for a milk substitute???I was coming to this Dunkin every day for months without issue and ordering a Matcha Latte substituted with oatmilk (with no flavorings or swirls or cold foam, which would contain dairy). Now over the past several weeks, I have been going less frequently after every order. Regardless of the day/time/salesperson or how I clearly state the oatmilk substitution or the necessity for care because of my intolerance/allergy, I am still given the same label on my drink each time that says both Milk and Oatmilk . This label would clearly indicate to any person with dairy allergies that the drink that they were charged extra for milk substitute still contains the dairy allergen.I am really disappointed that this happened again today. Your menu and website both blatantly state that the Matcha Latte with Oatmilk is a VEGAN, NON-DAIRY SUBSTITUTE that is available to consumers. If your baristas still put dairy milk, this is a false claim in your advertising and amidst the lawsuit that alleges Dunkin discriminates against vegan and non-dairy consumers by upcharging for dairy, let alone still putting the dairy milk in the drink after upcharging them.