Trader Gus Shell Athen's Gyros

We stopped there to get food for myself, my husband and our daughter on the way home from work a few days ago. We got 3 burgers, one fry, one lemonade and 2 slices of pie. It cost about $50! What really irked me was that my lemonade was fully packed with ice and barely had any lemonade in there. I don’t think that you could have gotten one more ice cube in it! I mentioned this to the lady who worked in drive thru and she told me that she couldn’t take out any ice and and even if she did that she couldn’t put me any more lemonade because they were supposed to put a full scoop in there. I have ordered a lemonade from them many times and it was never that full!. She was quite rude and I find it to be very cheap of them (especially after spending $50) to be this way about it!

Disappointing customer service. Have been getting take out since we moved to DeForest over a year ago and the food is very good. It’s on my way home and we probably get food from there 3-4 times a month. Today I ordered two Athens Salads, two sides of gyro meat and two Tzatziki sauces. I even asked Marilyn at the window for a little extra salad dressing because our salads were just a little dry the last time. She was happy to comply and when she handed me the bag, she told me the extra sauces were in the bag. So after getting home, I pulled the food out of the bag and realized I had been given someone else’s order. No biggie...everyone makes mistakes. It was two chicken gyros and fries with feta and Tzatziki sauce on them. Disappointed, I called to let them know I had been given the wrong order. I was transfers to Adam, the manager. I explained what happened, and he told me they have a policy that customers need to check to make sure their order is correct before driving away. As soon as he said that, I recalled seeing the sign. He basically indicated they would not be a able to assist, and we ended the conversation. I had made the decision that we would not be going back, and they had lost a customer. My husband came home and I told him. He decided to give them a call and give them another chance to make things right. He spoke with Caitlyn. My husband was calm and professional, as was I. Caitlyn told him that some of their customers were taking advantage of them, and that is why they had this policy. Caitlyn told him she didn’t want to lose him as a customer and asked what she could do for him. She agreed to give us the correct order the next time we were in, on the house. So my question is, why didn’t Adam handle it the same way as Caitlyn did? Is it because I’m a woman? Plus, I feel like I was being treated like a criminal. And, isn’t it their employee’s job to make sure the customer gets what they ordered and paid for?? After a busy day at work, I just wanted to enjoy a nice dinner and decompress. Instead I am having to post this review. Just leaves a bad taste in my mouth. I’m not sure we will ever return to, but I thought their customers should know how they treat some of their customers.

The gyro platter was delicious, and enough for two!

Extra pita bread is only $3.50 it's what you do when you go here.Gyro and fry only $13.50 and $3.50 for more pita what a deal.

These are the best in town! Nice clean place