Rosati's Pizza - Waukesha

My kids wanted pizza for dinner. We're new to the area I thought this place was supposed to be good. At 5:30pm I ordered one cheese pizza, a chicken pasta dish, and some bread appetizer. They said one hour delivery time. At 6:45pm it hadn't arrived so I called to check on the delivery time. They told me the driver was on his way with it. At 7:15pm it hadn't arrived so I called again this time very irritated as the kids are hungry, expecting pizza, bed time is coming soon as it is a school night. At 7:15pm almost two hours after my order and after they said it was on the way, I was told that there was an issue with the order, the chicken pasta dish was no longer on the menu so the order never got made or sent out with the driver, and they got too busy to make a simple phone call to ask if I wanted something else or at least tell me my kids pizza wasn't coming at all... If I could give zero stars I would. Now I just hope they actually refund me for the food I paid for and never got. Absolutely terrible service. Will NEVER order here again.

I stopped going to this place about 4 months ago. Today got a chance for a BoGo pizza. AND under new management, figured I would give them another chance. Well, sadly, new management does not mean new habits. I placed my order online at approx 2pm for a 3pm pick up. I ordered a 12 double dough sausage, pepperoni, and onion with special instructions of well done and extra sauce. I got to the store at 2:48pm and my pizzas were already done, and under the heat lamp. I asked what yime they got done at, and the reply was ohh about 10 min ago. At that time I asked the guy isn 't 20 plus min early for a 3pm pick up too early? His reply was just a blank stare. Not even a hey ya you 're right, or ya sorry about that. AND when I walked in, 3 guys were just standing around doing nothing. I have included a picture of my Well Done Pizza To end this, by the time I got home, my pizzas were done for 30 min, and only warm to touch to eat. VERY DISSATISFIED !!!!!!

First time and last time ordering from this business. I ordered a simple pepperoni and extra cheese pizza. The delivery driver caught the first failure to prepare it correctly (made sausage and pepp), informed me of an extra 45 minute wait to remake it. I then received a second failed attempt at a pizza with sprinkles of cheese on top (None anywhere else) and no pepperoni. 1.5 hours of waiting to pay for an awful sauce only pizza that will be going into the garbage.

We love Rosati's pizza, however have never ordered from this location. We will never again order from here. Pizza was 25 minutes late and was like shoe leather when it arrived. We ordered 3 pizzas which was not cheap and they were awful. I called and they said they could give me a 10 off for next time. Ummmm there will be no next time. Terrible

Eating is quite good in that. workers seem friendly. only the problem is that they are not open when they say they will be. I need to change your hours. I have to go somewhere else with the bike. outdated trip.