Panera Bread - Waterford

As much as I tend to not to eat at chain restaurants, I had taken Mom shopping and she had a gift card and wanted lunch there. It was a bit confusing as it seems most customers ordered online and the person who did take our order had a register under the breakfast menu which we were told they didn 't do anymore . We 're now assuming she meant it was too late to order breakfast) She was super nice and friendly throughout the interaction, regardless of our confusion. At this point, we just ordered soup to move this interaction along. It seemed to take a while to get soup, but they were very busy. It was difficult to figure out where to get the beverages, as the iced coffee is not in the coffee stand, but with the sodas and those stations are halfway across the restaurant. This was not explained properly, even when asked. It sounds like I should give them a much lower rating, but it was obvious most customers were aware of these issues, and we were not regulars by any means. But ultimately we all enjoyed our soup or chili) immensely. It was pricey +35 for 3 bowls of soup and an iced coffee and an iced tea), but as Mom had a gift card that was noticed but was not an issue.

Service: Dine in Meal type: Breakfast Price per person: $30–50 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Panini, Panera Turkey Chili, Croissant

I have been to this location multiple times and it always disappoints, however, this most recent visit is what has led me to write a review because enough is enough and I 'm done giving this location chances. I ordered a tomato soup and a large cold brew TO GO. My tomato soup was filled up only 2/3 of the container and my cold brew looked like a cup of milk. I asked if they could put more coffee to bring down the overwhelming cream taste and the employee said she would have to go speak with her manager (Jim). She never took my cold brew to show the manager my concern nor did the manager (Jim) ever come out to speak with me. Upon her return she informed me that Jim stated this is how cold brew is made and they would not be adding more coffee. I informed her I was very unhappy with my cup of milk and am simply asking for more coffee to be added...not even for it to be remade. Additionally, I 'm not sure what they consider a large coffee but I was certainly served a cold brew in a small cup and paid for a large...$15 meal for milk passed off as coffee and 2/3 full soup.

Skimpy chicken salad sandwich, tasteless Service: Take out Meal type: Lunch Price per person: $10–20 Food: 1 Service: 3 Atmosphere: 3

Service: Dine in Meal type: Lunch Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5