Tim Hortons - Waterford

It would be generous to say this Tim Hortons has got its act together. At least 60% of the time they don't have chili or cheese croissants. I don't even know why they have it on the menu. They're constantly screwing up the order, but by the time you realize it, you're already down the road. WHY have items on the menu when two-thirds of the time they don't have it. And that's at breakfast and lunch times. The last time I was driving away with chili and realized they didn't put the croissant in the bag, so when I walked back to the drive-thru she simply says we don't have any. No offer to give my money back or offer a replacement, just a blank look on her face. Come on guys, learn how to run a business or give it up to somebody else who can. The worst Hortons of all the one's I've been to. I'm tired of being ripped off by these guys and I'll never go back again!!!

Super long drive-thru line. But also busy in the store. I understand everyone's having trouble getting staff. Had to give the order to the staff twice. Our Bagels were cold and not cut in half.

Drive thru: The coffees are almost never stirred/They don't make enough food on dayshift because they seem to be out of whatever I order (ex. cheese croissants muffins)/receive incorrect orders more often than the correct orders/They no longer tell you your total at the speaker before proceeding to the pick-up window to pay/You can see some staff, through the drive-thru window, standing around not helping the people that actually need helpCounter: (AM) 90% of the time there's only 1 till open, and when there's a line up out the door, the rest of employees are standing at the drive-thru or watching the only counter person struggle.I'm there almost 3 times each day and now reconsidering even going ever again because my break only lasts 15 min and it takes longer, sometimes, to get 3 coffees correct. I work a 30 second drive away!Something needs to be done.

I go to the tim hortons often because it's the only one in town it's OK but often the mess up the

They are very fast and usually friendly. Although I see the reason they are fast is because they cut corners. I ordered a sausage farmers wrap no sauce. I got the wrap and it had sauce and it was barely grilled and parts of it were cold to the touch. I know that you want to be fast but you shouldn't be getting orders wrong just to get drive through times. I would have gone back but I was already gone before I noticed