Taco Bell - Waterbury

I go here from time to time and the food is usually prepared well.

Food was horrible. Barely lettuce on tacos. The tacos were soggy. Some of the food tasted old. Just horrible. Spent $25.00 and it was a waste. Never again. Would not recommend.

There's always something with hours they close earlier than supposed or have problems taking cash or catdVegetarian options: ?

I went here last 8/29/23 night at 10 o’clock at night and they were extremely busy. They had a lot of people through the drive-through. They had a lot of people ordering for pick up or on the machine they have to place an order in the establishment. I waited for someone to come to the counter for 10 minutes and No one approach the counter so I decided to be considerate and try to use the order food machine that was in the establishment for the first time and I placed the order they made the order they gave me the order and I looked in the bag to make sure I had everything and the two tacos that belong to the meal I ordered where at the bottom of the bag so I had no choice but to touch the rapper of the hard taco because it was at the bottom of the bag. I informed the employee that I wanted them to be soft tacos not hard tacos because My Husband had his tooth pulled she made a comment and erratic hostile manner. Why didn’t I press the soft taco on the order machine in the establishment? I informed the coworker that I was my first time ever using the machine and I don’t have one of those machines where I work at because I work in the food industry and the only reason why use the order machine in the establishment was because they were busy inside and through the drive-through. I asked if she could replace the hard tacos for the soft tacos. She said no because I touched it but I did not open the wrapper to the hard taco I did not look inside the hard taco. I left it completely wrapped up. I explain to her that if I was to have that demeanor to a customer where I work at My Boss would have a field day if I spoke to the customer, the way she was speaking to me. Highly unprofessional and then she got so frustrated she went to attack me and her coworkers had to hold her back from coming to the other side of the counter and I called the police because I don’t know why somebody would be so hostile over something that is so little when all I was trying to do was be considerate because they were busy. I don’t know why they couldn’t just take the hard tacos and give me soft tacos. And it was free taco Tuesday I just didn’t know how to redeem it. I hope taco Bell pulls the camera and gets this issue resolved

My tacos were very good. This is the best Taco Bell in town.