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Bidrage med feedbackOrdered takeaway from here tonight. Three tapas dishes and a starter. Food was delivered before estimated time, driver was incredibly friendly and food was impeccable. Thank you!
We were a party of 8 who had made a reservation over a week in advance. Upon arrival, we were told that the classic menu was not available, which was a significant portion of the choices. We ended up opting for the tapas menu, which had limited options and was not your typical tapas selection. The service was lacking, with only one waitress who seemed overwhelmed. We had to go to the bar to get our own drinks. The food took 45 minutes to arrive, and it came in two dishes at a time, causing a disjointed dining experience. Some dishes were missing from our order, and when one dish finally arrived after a long wait, we were already ready to leave so we sent it back to the kitchen. The waitress was doing her best, but it was clear that she was struggling as numerous other customers were also complaining. We were celebrating our friends' birthdays, but the experience was extremely disappointing. We will not be returning to this restaurant.
Beyond poor. Booked a table, arrived at said time and the restaurant was half full so no issues there. Was sat down and told we would be Brough menus. Waited ten minutes and a waitress came to take our order...we said we hadn't even had a menu yet! She grabbed menus, we chose quickly and ordered quickly. The waitress said she was flustered and very busy but did not allude to any abnormal wait times. We ordered a bottle of wine which was delivered promptly, but with no ice bucket or similar to keep it cool whilst we drank it over time. It was also advertised as barefoot but we were delivered a different brand with no reason or apology and it did taste cheaper. After waiting half an hour we noticed the waitress apologising to another table which was near us. We then went to ask how long food would be and we're told it would be another 40-50 minutes! On top of the 30 we had already waited. At no point had anyone come to our table to tell us this or apologise for the delays. We were travelling by train and the extra time would have meant eating in a rush and missing the last train so paid for the wine and left without food. Additionally during our visit I used the bathroom which is in an appalling state. Parts of the sink unit were hanging on. 2 of the 4 toilet cubicles don't shut or don't lock and one was blocked and overflowing. The 4th one was OK but cleanliness was poor. Considering this was around 8.30pm and the place wasn't busy it's clearly not just happened that night. I understand that places are short staffed due to covid isolations. But don't take bookings, or tell people that there is a very long wait on food, or offer apologies and complimentary drinks etc.
We visited the restaurant today for a meal and drinks, as we have always had a good time here. Unfortunately, it was closed at 3:15 PM, despite their website indicating that it was open. The restaurant was all locked up with the lights on, but no one inside. It was disappointing that there was no notice on the door. We will not be attempting to visit again.
Tapas and cocktail bar?? Absolutely terrible. I have had better cocktails at a chain pub, and the food was completely disappointing. If this is supposed to be tapas, I hope no Spaniards ever come here. The menu options are limited and the quality is lacking. The service was even worse. Are the young girls working here even trained? Do they have a uniform? Overall, it was a terrible experience.