Dunkin' - Waltham

I love Dunkin Donuts and that's a New England kind of thing about me. I'll go to ones outside the US (visited them in Vietnam and Korea, which was quite an experience as they really take it to the next level there, and a different story). Funny that because I work in the Waltham area, this is the only DD i go to here because it is the BEST one. I use On-the-Go ordering from here and they are the best at it. It usually takes them like 2 mins as I place the order as a I pull up into the lot and its already made (cooked stuff takes maybe 5 mins). Even when busy this place is rocking and churning (the people that work there seem to enjoy it and are very quick). Good stuff.

Every time I get my ice coffee at Dunks on Linden St they can never get it right. I ask for half decaf and half regular. I watch them make it and they Always give me all decaf. I tell them I watched you make it and she looks at me and lies and says I put regular in it too. This happens every time. There is never a problem at the other Dunks. Bottom line. Young kids today

This is by far the best Dunkin Donuts in Waltham. I literally drive by the two on Lexington St (two of the worst ones I have ever been to-I will save the details about those for a separate review on my way to this one. The coffee always tastes fresh, they fill the cups to the top (unlike Lexington St and there is rarely a line. Today there was about 5 people ahead of me. It took me maybe an extra minute they move the line that fast. The employees are always friendly, and I think a lot of the credit for that goes to the woman managing the shop (I am not sure of her name but she is there every day I go . She is always helping serve the customers , and always has a nice smile for them. Dunkin Donuts is lucky to have her !

The front staff seem nice. Though they got my order wrong. I ordered a plain bagel, egg and cheese toasted. The cook was calling out a bacon, egg and cheese after a a minute, turns out that was my order. I explained to the lady I ordered a plain bagel and and cheese only. She seem to understand and I figured she would make me a fresh one. Noooo. I watched her remove the bacon from the sandwich, wrap it up and hand back to me. WTF. I DO NOT EAT MEAT. Just plain dumb on her behalf. Will certainly never be going back there. I was so disgusted that I threw the sandwich in the trash and walked out. Maybe they would have made me a fresh one if I asked but I didn't have the time and I couldn't believe what I had saw.

Stopped in here to get a box of Joe a dozen donuts and an iced coffee, the woman behind the counter was so nice and friendly she had a helper, he got the coffee and donuts right away. The place was clean and neat and the lines was short.