Mimi's Cookies - Waldwick

I contacted her for minnie mouse cookies for my daughter's birthday party. I had to repeatedly follow up to confirm and attempt to pay. Her response time is Extremely slow. She finally confirms the order officially and says she will send invoice in a few days. Well she never does. I wait and wait giving her time assuming she's busy. Finally I reach out saying I still need the invoice. She read the message and never responded. Guess she changed her mind. I waited around giving her the benefit of a doubt and ended up in a time crunch. I will now have a hard time finding someone so last minute to make them.She also blocks negative reviews from her Facebook so that should tell you something about her business.Horrible customer service.

Best specialty bakery I have ever seen! I've ordered for special occasions twice from Mimi's and her team's level of detail, diligence and work product is incredible. Everyone who has seen the cookies she's made for me is in awe. It is worth the drive even if you are not directly in Waldwick!

Such a disappointment. I reached out weeks prior to my sons birthday and they confirmed that they could make the 2 dozen cookies but after that it was radio silence. I reached out by email several times as well as email and couldn’t get in touch with anyone to discuss the cookie order. I had no idea what they would look like, or what cookies I would even be receiving. Finally the owner got back to me and sent me an invoice with no explanation or details. I called after receiving the invoice to ask a few questions, and to no surprise I got no response. A few hours later I got an email saying my invoice had been cancelled because I didn’t pay it. Unbelievable and so unprofessional to cancel a cookie order for 2 dozen cookies 3 days before my toddler’s birthday party because I didn’t immediately pay the invoice after receiving after weeks of unanswered calls and emails. When I picked up the cookie order, one of the cookies was broken and I emailed to let her know and shocker no answer. One of my sons friend couldn’t have a cookie at his place setting because of this. I wish I had gotten local recommendations first because everyone I’ve spoken to has said they unfortunately have also had awful experiences with Mimi cookies and the owner. Such a shame because she does nice work, but not worth the unprofessionalism.

Fantastic job ! I ordered cookies are favors for my daughter’s college graduation/Disney college program party and they did exactly what I wanted beautiful work and they taste great too ! Would highly recommend and definitely used them again ! Thank you !!!!!

I ordered cookies for my sister's bridal shower from Mimi's Cookies. They came out beautiful!! We ordered 2 different designs and everyone complimented us on how beautiful cookies were with her boho-themed bridal shower at a Mediterranean restaurant. Mimi and her team did a great job and we appreciated all their hard work!! My sister, the bride, was very pleased and so were we!! I've also ordered cookies for my son's Communion this past year and they came out beautiful too and cookies taste great as well!! Thanks so much Mimi to helping make our family parties so special!! I tried to post pictures of all the cookies, but it didn't upload, but I was able to post pictures if you scroll above to pictures.